For most claims, you'll typically need to submit: A copy of your credit card statement with the purchase. The material made available for you on this website, Send Money & Split Purchases: Venmo and PayPal, Credit Intel Financial Education Center. Editorial disclaimer: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. For example Mastercard offers Purchase Assurance to many Mastercard holders. Instead, check the benefits guide to see the card's purchase protection coverage. The following items are excluded from this policy: See the entire return protection policy for your card here. Although this guide focuses on purchase protection, you should also consider benefits like return protection, price protection and extended warranty. Can You Buy Gift Cards with a Credit Card? Related: Best credit cards for extended warranties. While extended warranty coverage offers more comprehensive damage protection, purchase protection gives you more protection in case of theft. Earn 4X Membership Rewards points at U.S. supermarkets (on up to $25,000 per calendar year in purchases, then 1X). So, checking. and U.S. supermarkets. If your item is stolen or damaged within 90 days of purchase, this policy can replace, repair or reimburse you up to $10,000 per claim or $50,000 maximum per year. Earn 4X Membership Rewards Points at Restaurants, plus takeout and delivery in the U.S. While extended warranty coverage offers more comprehensive damage protection, purchase protection gives you more protection in case of theft. Items that are rented, leased or borrowed. Performance information may have changed since the time of publication. Business fixtures including air conditioners, refrigerators and heaters. Other business cards only offer coverage for damaged or stolen items on purchase protection claims. The card details on this page have not been reviewed or provided by the card issuer. Provided you purchased them less than 90 days ago you should be covered. 2 points per dollar on flights booked directly with United, dining and hotel stays when booked directly with the hotel; 1 point per dollar on other purchases. Fortunately, in many places, you dont need to go down to the local police precinct as many cities have an online portal to submit reports for incidents like theft, lost property or damage to property. Improve earnings, maximize rewards and track progress toward dream trips. Here is a list of our partners. Keep track of all the required documentation, such as the original store receipt or a printout of an online receipt. 5 points per dollar on flights booked directly with airlines or Amex Travel (up to $500,000 on these purchases per calendar year, then 1 point per dollar); 5 points per dollar on prepaid hotels booked through Amex Travel; 1 point per dollar on other purchases. More information can be found here. Past performance is not indicative of future results. Terms, conditions and limitations apply. Check the details of your card's coverage to see if your incident is covered. Our opinions are our own. The coverage is limited up to $10,000 per occurrence, up to $50,000 per Card Member account per calendar year. Check the. How to file a purchase protection claim with Amex. bought the Airpods Max and ended up loosing them on my flight, I put them in the seat pocket in front of me during the meal and completely forgot that they were in there. Eligibility and Benefit level varies by Card. The ideal credit card to aim for is one that will both maximize your earning on the purchase and give you protection against theft and damage. Meanwhile, here's the list of small business cards from AmEx with this benefit: The Business Platinum Card from American Express. Other shopping protections: The extended warranty protection extends eligible manufacturers warranties of three years or less by one additional year. Hilton Honors American Express Aspire Card is no longer available through NerdWallet. The coverage is limited up to $10,000 per occurrence, up to $50,000 per Card Member account per calendar year. Not all purchase protection benefits are created equal. Amex will reimburse you up to a maximum of $1,000 per card member account per calendar year based on the date of purchase. Only two American Express business cards, the Delta SkyMiles Reserve Business American Express Card and The Business Platinum Card from American Express, elevate coverage to $10,000. $10,000 per claim, $50,000 per year for the American Express Gold Card, The Platinum Card from American Express and Delta SkyMiles Reserve . Cellphone protection is available for up to $800 per claim and up to $1,000 per year for phones listed on a monthly cellphone billed paid with the Freedom Flex card. The Blue Business Plus Credit Card from American Express. Maximum coverage per account for purchase protection: $50,000. You might be using an unsupported or outdated browser. However, the damage coverage comes with several exclusions, so you may want to see if your card also offers extended warranty coverage. Purchase Protection is amazing (Plat) Had a great experience with Amex Purchase Protection on the Plat. Visit americanexpress.com/benefitsguide for details. For example, AmEx won't approve a claim for damage to an item "purchased for play." Before making a significant purchase, know the benefits of each card you could use for the purchase. We'll run a soft credit check to find special offers, but it wont affect your credit score. Finally, be diligent, complete and timely when you file your claims. We believe everyone should be able to make financial decisions with confidence. Also, if it was gone 30 minutes later, it was stolen. Note that purchase protection is different from. How Much Are Travel Points and Miles Worth in 2023? The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. So, you can't claim purchase protection if your baseball bat or hockey stick breaks. 1 Terms, conditions and exclusions apply. Delta SkyMiles Platinum American Express Card. There are limitations to this policy, so be sure to read your card's benefits guide for a full explanation of what's excluded under purchase security. Personal cards with purchase protections from AmEx include: The Platinum Card from American Express. JavaScript must be enabled to experience the American Express website and to log in to your account. To view rates and fees of the American Express Gold Card, see this page. PSA: Never ever ever put anything in the seat pocket of an airplane. Although this is an oft-overlooked benefit, purchase protection can provide exceptional value. Purchase Protectioncan help protect Covered Purchases made with your Eligible Card against accidental damage, theft and sometimes provide lost coverage for certain Eligible Card products for up to 90 days from the Covered Purchase date. You also may be asked to return the item to Amex in the event it cant be repaired or to provide proof of loss via a repair estimate form or photographs showing the item's current condition. And extended warranty protection offers one full year of coverage at $10,000 per item and up to $ . only covers up to $10,000 per covered purchase. Eligibility and Benefit level varies by Card. If you claim an item was stolen you will need a police report. Find the right card for you. Policies are underwritten by AMEX Assurance Company. Fortunately, several American Express credit cards are equipped with the handy purchase protection perk. He published over 2,000 articles on The Points Guy before becoming a freelance writer. Business Green Rewards Card from American Express. Related: Who should (and shouldnt) get the Capital One Venture X card? Here, you'll need to provide a copy of the purchase receipt and proof of loss. There is a maximum coverage amount of $10,000 per item and $50,000 per calendar year.*. Terms, Conditions and Limitations Apply. In addition to stolen and damaged items, AmEx purchase protection also covers items lost within the coverage period. Paired with up to $120 in Uber Cash (for U.S. Uber rides or Uber Eats orders) and up to $120 in annual dining statement credits at eligible partners, there's no reason that the foodie shouldn't add this card to their wallet. Our points-obsessed staff uses a plethora of credit cards on a daily basis. We believe everyone should be able to make financial decisions with confidence. Terms apply. The Ink Business Cash Credit Card offers up to $10,000 per claim in purchase protection on a card with no annual fee. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Make sure to file a claim within 30 days of the incident - or as soon as reasonably possible. All American Express cards with extended warranty benefits provide the same amount of coverage. So you finally splurged for an Apple Watch and broke it a week later. Failing that, I also can search my order history at Amazon, eBay and other online retailers I use. Many or all of the products featured here are from our partners who compensate us. Earning rates: 5% cash back on the first $25,000 spent in combined purchases at office supply stores and on internet, cable and phone services each account anniversary year (then 1% back); 2% cash back on the first $25,000 spent in combined purchases at gas stations and restaurants each account anniversary year (then 1% back); 1% cash back on all other purchases. * These cards include: Related: The 5 Amex cards were keeping in our wallets and why. , Gold Card, and Ameriprise Gold Card Members Purchase Protection can also help protect your purchases for up to 120 days* from the date of purchase if the item is stolen, accidentally damaged or lost. Related: Your guide to the Chase Ink Business credit cards. Balance transfer fee applies, see pricing and terms for more details. After working as a tax accountant for a decade, JT turned his analytical skills to points, miles and credit cards. However, this does not influence our evaluations. If that item is lost, stolen or damaged within the first 90 days, file a Notice of Claim within 30 days to start the claims process. AmEx makes it easy to file a purchase protection claim on its website. However, the purchase protection coverage amounts and limitations vary between AmEx cards. Its easy to write off these policies as being too much of a hassle or, conversely, being too good to be true. Eligible American Express cardholders can get reimbursed up to $1,000 or $10,000 per item (depending on the card) and up to $50,000 per cardholder. I was not asked to return the items in question in either case. You can view the full extended warranty policy for each card. It appears that JavaScript is either disabled or not supported by your web browser. 3 yr. ago. The coverage maximum with most American . If an eligible item is lost, accidentally broken, or stolen within 90 days of the purchase date, Amex may reimburse its value. This information may be different than what you see when you visit a financial institution, service provider or specific products site. This benefit is limited to $1,000 annually. *Excess of 50 applies. Programs: UA 1K 0.9MM, Marriott Gold, HHonors Gold, Hertz PC, SBux Gold, TSA Pre . Pre-qualified offers are not binding. Hilton Honors American Express Surpass Card. Just make sure to file a notice of claim within 30 days of the loss. Who should (and shouldnt) get the Capital One Venture X card? Call the number on the back of your card if you have any questions regarding eligibility, the documentation needed or the process required to file a claim. Each category has certain conditions attached to it. Keep in mind that if you have a primary insurance policy covering the item, you must file a claim there before approaching your credit card issuer to use purchase protection. Many Amex cards offer purchase protection but coverage limits vary. Chase, for example, offers purchase protection for up to 120 days on the Chase Freedom Unlimited, Chase Freedom Flex* and Chase Sapphire Preferred Card and Chase Sapphire Reserve. The Centurion Card from American Express** and The Business Centurion Card from American Express. Sign up and well send you Nerdy articles about the money topics that matter most to you along with other ways to help you get more from your money. Earning rates: 10 miles per dollar spent on hotels and rental cars booked through Capital One Travel; 5 miles per dollar spent on flights booked through Capital One Travel; 2 miles per dollar spent on all other purchases. One-of-a-kind items, such as antiques and artwork, or limited-edition items. update? As always, check your credit cards guide to benefits to see which benefits apply to you. Many Amex cards offer purchase protection but coverage limits vary. All users of our online services are subject to our Privacy Statement and agree to be bound by the Terms of Service. Consumable or perishable items such as perfume, light bulbs and batteries. Other shopping protections: Extended warranty protection offers one additional year of coverage for items with an original manufacturers warranty of five years or less. $10,000 per claim, $50,000 per year for the, Delta SkyMiles Reserve American Express Card. Note that purchase protection is different from price protection and extended warranty coverage, other credit card benefits you might be eligible for. Your financial situation is unique and the products and services we review may not be right for your circumstances. Call the number on the back of your card for help if you cant find the guide to benefits. If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. Other categories excluded are animals, living plants, rare stamps, coins, negotiable instruments such as travelers checks, objects rented, leased or borrowed, anything purchased for resale or commercial use, permanent household items such as carpet, flooring, air conditioners and refrigerators, as well as medical or dental equipment or devices. Purchase protection can reimburse you for the cost of repairing or replacing the item you purchased, assuming you paid for it with a card that provides purchase protection. Our partners compensate us. Be the first to know if we spot anything odd or unusual on your account, thanks to our account and fraud alerts. Welcome bonus: Earn $200 cash back after spending $500 on purchases in your first three months of account opening. %PDF-1.6 % As a digital nomad for nearly five years, JT proves through experience that credit card rewards can drastically reduce the cost of travel. *, 4 points per dollar at restaurants and at U.S. supermarkets (on up to $25,000 per calendar year, then 1 per dollar); 3 points per dollar on flights booked directly with the airline or purchased through. Purchase Protection is normally not the first benefit that comes to mind when you think of your American Express card perks. To provide notice you can call Amex at the following phone number: 1-800-322-1277 or, if from overseas, by calling collect 1-303-273- 6498. Other shopping protections: Extended warranty protection offers an additional year on eligible warranties of three years or less. Coverage applies for 90 days after purchasing the item. Not if you used the right credit card to make the purchase. Tip: Use WalletFlo for all your credit card needs. Hence, its worth referencing the guide to benefits for each card in your wallet to determine whether they have that coverage as well as other valuable shopping and travel protections. The extended warranty does not cover the following items: Also, coverage does not apply to damage from natural disasters, alterations or modifications, power surges, war or acts of war or any item under a product recall. However, Ive filed two claims with Amex in the past; in both cases, I was pleasantly surprised at how quick and easy the process was. Cards that still offer this benefit include: ** The information for these cards has been collected independently by The Points Guy. Be ready to provide an itemized online receipt or original store receipt of the item as you will need it to receive claim consideration. 11. ghedoicy. Earn a $200 bonus after you spend $500 on purchases in the first 3 months from account opening. Purchase protection coverage limits vary among American Express cards, so its important that you review your cards guide to benefits so that you understand the coverage limits and exclusions that apply to you. The claim was quickly accepted, and I was issued a statement credit for my purchase. In other words, if your item gets damaged when being shipped by FedEx, UPS or similar, it may not be covered under Amexs Purchase Protection (it may however be eligible for some reimbursement by filing a claim through the third-party carrier). Notably, American Express prepaid debit cards do not come with this benefit. If you need to make a claim, you will receive a reimbursement either for the item or the cost to replace the item, up to the coverage limits on your American Express card. If there is a chance that an item might get broken or stolen, make sure that it is charged to your eligible American Express card. The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. Its a good idea to keep damaged items until the claim is complete. So, forgetful consumers may want to put their purchases on one of American Express premium cards that include lost items under the Amex purchase protection benefit. And be aware of excluded purchases, too. Juan is a travel writer that specializes in travel and personal finance, including content on credit card products and airline and hotel loyalty programs. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). * Eligibility and benefit levels vary by card. Objects such as motorized vehicles, artwork, gift cards and perishable items like perfume, food, light bulbs and batteries are all typically ineligible for purchase protection coverage. This site does not include all credit card companies or all available credit card offers. Negotiable instruments, such as stamps and travelers' checks. *Eligibility and Benefit level varies by Card. The card details on this page have not been reviewed or provided by the card issuer. And Visa offers Purchase Security to Visa Infinite cardmembers. Products covered by an unconditional satisfaction guarantee. If filing online, you will be prompted to submit required documents to support your claim. This information may be different than what you see when you visit a financial institution, service provider or specific products site. You will likely need to produce a police report for purchase protection claims against item theft, so having this on hand can speed up the time it takes to submit and process your claim. All rights reserved, If you try to return an eligible item within 90 days from the date of purchase and the merchant won't take it back, American Express may refund the full purchase price excluding shipping and handling, up to $300 per item, up to a maximum of $1,000 per calendar year per Card account, if you purchased it entirely with your eligible American Express Card. %%EOF Nonetheless, this useful benefit can save you hundreds (maybe thousands) if you have the misfortune of theft or damage on a covered purchased item within 90 days of purchasing the item. The Blue Cash Everyday Card from American Express is good for earning 3% cash back at U.S. supermarkets (up to $6,000 per calendar year, then 1%), but shopping protection benefits arent beneficial on most supermarket purchases. Credit Score ranges are based on FICO credit scoring. |F\ba9F ~Zh1m$5(9=H$3wxMd/L}hLXI=eO*"Z:#x&OpDZH~}7~H{h9uqGM_)J'p3TFE3H8Z;t Underwritten by AMEX Assurance Company.. When we think of travel rewards card benefits, we tend to think of lounge access, free checked bags and companion tickets, but dont stop there. To take advantage of this benefit, first review your card's benefit statement to see whether you are eligible for reimbursement if a purchase is damaged, stolen or lost. The coverage is limited up to $10,000 per occurrence, up to $50,000 per Card Member account per calendar year. Related: Best credit cards with purchase protection. 10 points per dollar on Chase Dining, hotels and car rentals when you purchase through Chase Ultimate Rewards; 5 points per dollar on flights when you purchase through Chase Ultimate Rewards; 3 points per dollar on other travel and dining; 1 point per dollar on other purchases. To view rates and fees of the Delta SkyMiles Reserve American Express Card, see this page. Terms apply. Gifts are covered as long as they were purchased using an eligible card, Eligible World and World Elite MasterCard cards, Guide to Visa Signature benefits via CapitalOne. For The Platinum Card from American Express, Delta SkyMiles Reserve American Express Card, American Express Gold Card, Gold Card, and Ameriprise Gold Card Members Purchase Protection can also help protect your purchases for up to 120 days* from the date of purchase if the item is stolen, accidentally damaged or lost. endstream endobj startxref Enrollment required. Shop safe withSafeKey. Policies are underwritten by AMEX Assurance Company. *Eligibility and benefit levels vary by card. Please visit americanexpress.com/benefitsguide for more details. Once youve submitted the necessary supporting documents, American Express will send you an email confirmation stating your documents were received. Things To Do Before Canceling A Credit Card, Best Credit Cards For Travel Insurance Benefits, American Express Business Platinum Review, Delta SkyMiles Reserve Credit Card Review, Rotating quarterly categories earn 5% rewards when activated, up to a combined quarterly $1,500 maximum, Travel rewards rate rivals some of the best premium travel cards, Generous rewards rate in several other categories, Travel bookings must be made through Chase Ultimate Rewards to earn 5% cash back. AmEx purchase protection generally covers theft, loss and damage to eligible items within 90 days of purchase. Consumable or perishable items like food and batteries. Other American Express business cards offer the standard $1,000. My next chance to use these benefits came when a computer part failed about a year and a half after purchase and had a warranty of just one year. This post contains references to products from one or more of our advertisers. Our points-obsessed staff uses a plethora of credit cards on a daily basis. Terms apply. The American Express Platinum card purchase protection insures items bought with this card for up to $10,000 per incident and $50,000 per account per year. An increasing number of brick-and-mortar retailers (from The Home Depot to the Apple Store) will now email you a receipt from the register. Check your eligibility here. Flexibility, point transfers and a large bonus: Bank of America Travel Rewards credit card. Cash and its equivalent (including, but not limited to, gift cards and gift certificates). Find the right card for you. If you'd like to. How do I find and add Amex Offers to my Card? Here's a look at how purchase protection programs work. Learn more: How to add money-saving AmEx . This may influence which products we review and write about (and where those products appear on the site), but it in no way affects our recommendations or advice, which are grounded in thousands of hours of research. For example, the Blue Cash Everyday Card from American Express and Amex EveryDay Credit Card* credit cards carry up to $1,000 coverage per incident, up to $50,000 per card member account per calendar year (Terms apply.). Terms, conditions and limitations apply. This card might not be the right fit if you're looking for price protection or earning more than 1 point per dollar spent on most purchases that are eligible for purchase protection. The American Express Gold Card has one of the lowest annual fees of American Express cards that offer generous $10,000 purchase protection coverage per item (excluding natural disasters). Please try again later. Theres nothing easier than buying a gift card at the last minute. It can help protect Covered Purchases made on your Eligible Card when theyre accidentally damaged, stolen, or lost, for up to 90 days from the Covered Purchase date. AmEx purchase protection covers lost, stolen or damaged items within the first 90 days after purchase. Sign up and well send you Nerdy articles about the money topics that matter most to you along with other ways to help you get more from your money. Sometimes called damage protection, purchase protection ensures goods against theft or accidental damage for a limited time. Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Remember you need to provide a copy of the purchase receipt and file a Notice of Claim within 30 days of the loss or damage. So how do we make money? Purchase Protection is an embedded benefit of your Card Membership and requires no enrollment. If you have questions, please consult your own professional legal, tax and financial advisors. In contrast, several premium American Express Cards provide coverage of up to $10,000 per incident, up to $50,000 per card member account per calendar year. Pre-qualified offers are not binding. Explore our Cards Terms and Conditions There are a multitude of purchases that are excluded from purchase protection. Purchase protection doesnt require any registration in advance. **, Morgan Stanley Blue Cash Preferred American Express Card.**. In this post, Ill look at the three different shopping protection policies offered by many American Express cards and explain how you can leverage these benefits to save money. The coverage is limited up to $10,000 per occurrence, up to $50,000 per Card Member account per calendar year. If the item was stolen, you may need to show us a copy of the police report, or if the item was damaged, you may need to send it in to complete the claim so dont throw it out. Does AmEx purchase protection cover lost items? The first claim was for a childs bicycle seat that was supposed to mount on my bikes handlebars. shopping purchases when you use your Eligible Card. Purchase Protection can help protect Covered Purchases made with your Eligible Card against accidental damage, theft and sometimes provide lost coverage for certain Eligible Card products for up to 90 days from the Covered Purchase date. Items permanently affixed to a home, office, vehicles, etc. As with any insurance or coverage product, AmEx purchase protection comes with limitations and exclusions. 14 points per dollar at eligible Hilton properties; 7 points per dollar on flights booked directly with airlines or through Amex Travel; 7 points per dollar on car rentals booked directly from select car rental companies and at U.S. restaurants; 3 points per dollar on other purchases. You must file a claim within 30 days of your covered loss and you can do so online or by calling 800-228-6855. 0% intro APR for 15 months from account opening on purchases and balance transfers. Many times, claims examiners will ask you to submit photos of your broken item to verify its condition and American Express may request that you send your broken item to them. So for example, if someone were to break into your car and steal your laptop, youd be covered under purchase protection, as long as you purchased it with your American Express card. The Forbes Advisor editorial team is independent and objective. You want a travel credit card that prioritizes whats important to you. Amex purchase protection lasts for 90 days from the purchase date. The Capital One Venture X Rewards Credit Card is an excellent everyday spending card. If an eligible item is lost, accidentally broken, or stolen within 90 days of the purchase date, Amex may reimburse its value. Since youll earn at least 2 Capital One miles per dollar spent on all purchases and also get extended warranty protection and return protection, this card is an excellent choice for shopping. For rates and fees of the Amex Gold Card, please click here.For rates and fees of the Blue Cash Everyday, please click here.For rates and fees of the Amex Platinum Card, please click here.For rates and fees of the Hilton Aspire, please click here.For rates and fees of the Delta Reserve, please click here. How do I find and add Amex Offers to my Card? Motorized vehicles, parts and accessories. Maximum coverage per purchase protection claim: $10,000 per item ($500 per event related to a natural disaster). Anything purchased for resale or commercial use. Delta SkyMiles Platinum Business American Express Card. Underwritten by AMEX Assurance Company. Several credit cards may even provide protection if you lose a recently-purchased item. AmEx purchase protection also doesn't cover losses when the item isn't "reasonably safeguarded" such as leaving it in an unlocked car or publicly unattended. Shop more. From broken laptops and phones to delivered packages nabbed from the front porch, when you make a Covered Eligible Purchase with your Eligible American Express Card, you can rest easy knowing that you may be protected up to $1,000 per incident (for some Cards you may be protected up to $10,000 per incident) when the unexpected strikes.