Guests can transfer the tickets back to you if they cant attend or you can cancel the transfer if they have yet to set up their AXS account. I have a problem with AXS Tickets Are you having issues? Privacy Policy. Buyers get 100% valid and authentic tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit. You will enter your community username and new password and done! Otherwise you have until your friend creates an account to cancel the transfer. I've had my tickets posted for a couple days and I have them listed for cheaper then any other ticket I see on the resell page but I don't see my tickets for sale at the price I set them at. After that, the tickets will be theirs to use with the AXS app. It depends. Help us improve this article with your feedback. Its up to the promoter, artist, or team if you can sell tickets or not. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Also, to make it even more . I'm concerned about the hold times to get someone on the phone and that there was no resolution after today." Danielle is the author of this solution article. Then when it sells and you are paid, you transfer it using the app. To login, use the same email address you used when purchasing your tickets. Many venues release their tickets 24 hours before the event as a security measure, so it's normal to receive them the day before or the day of the event. What if my guests arrive at different times? If they already have an AXS account set up the tickets will go in their account automatically. Select the tickets to transfer and enter the recipient's information. Site Map | If you just purchased your tickets not long ago and aren't seeing them under My Events, hang tight. Buyers get tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit. SOLD TICKETS VIA AXS. i spent the next 2 hours trying to get the axs app to work and get my tickets. AXS tickets are delivered to AXS accounts within 24-48 hours of the event . Most mobile transfer tickets will not be immediately available. Hey guys, I just joined this group so if this isnt allowed lmk. Select the tickets to transfer and enter the recipient's information. AXS Mobile ID via the AXS app is the only form of entry, but if you dont have access to a smartphone, you may use the credit card you used to purchase the tickets. I still don't see the tickets in the app and I don't trust a randomly generated QR code when it doesn't show me the event. Customer service all the way to your seat, 2000-2022 StubHub. Go into the app, look at the ticket. | You will enter your community username and new password and done! The event staff will scan this digital barcode to let you and your party into the event. You'll then be asked to review the transfer. I've had my tickets posted for a couple days and I have them listed for cheaper then any other ticket I see on the resell page but I don't see my tickets for sale at the price I set them at. Thanks! It eliminates paper tickets and allows you to enter events quickly with the scanning of the AXS or venue app. why the hell can they just not send you the tickets in an email, as an option? If you bought AXS tickets on StubHub and need to send them to a friend, transfer the tickets through your AXS account. For more information, please see our They assured me that the tickets would be transfered once they got ahold of the seller. Cookie Notice This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. Nope. No, tickets must be scanned through the Rockets App or the AXS App. Now we just want to get rid of them ugh. After the switch, you will enter the email address you use to access the community in order to reset your password. They said they would get in contact with the seller and have the tickets transferred over. I purchased tickets for a concert back in February. Click the Sell button next to the event in your AXS Account. Select the ticket/seat you want to transfer and then enter the recipient's name and email address. You should see something to transfer. Stubhub assured me my tickets would be available. Upcoming. Select the tickets to transfer and enter the recipient's information. The tickets will be delivered to the buyer automatically. How do I transfer AXS Mobile ID? As long as there are people who have tickets to sell, AXS Official resale is the best & safest place to find tickets and the only verified marketplace where fans can connect to buy and sell tickets. Ability to transfer and/or sell tickets varies by show and is subject to change. The tickets were supposed to transfer to AXS and I could retrieve them using the same email address. Manage Cookie Preferences Once the tickets have been transferred, you will need to Download the MLB Ballpark app via the iOS App Store or the Android Google Play Store. Tap Tickets Tab (pull down on the screen to refresh if necessary). i finally got someone from stub hub to talk to me about it, and after them trying, they coulde not get crappy axs to work either. On the review page, click the Transfer button to send the tickets. We successfully sold our tickets through the AXS website quite quickly and have a credit balance on the AXS website minus a ridiculously high 60.00 charge for selling 4x tickets back through their . Once everything is correct, tap, Log into your account entering the email address used to purchase the tickets, Browse your upcoming events and tap the ticket icon for the one you want to view, Present the QR code at the door to be scanned for entry to Toyota Center, The card you used to purchase the tickets. Do you know what number you used to contact AXS? They should be able to tell you if the tickets are active. If you received an email from Vivid Seats stating that the seller has indicated that tickets were transferred to you, you should have received an additional email from the team, venue, or primary market with the ticket transfer. and our The tickets will be delivered to the buyer automatically. Select the tickets to transfer and enter the recipients information. When I sell tickets, do I have to deal with the buyer? If your friend already has an AXS account, the tickets will be transferred instantaneously. Please visit the Toyota Center Box Office where one of our ticket resolutions associates will assist you. In your AXS account, select the ticket icon or 'My Tickets' Choose which tickets to send and 'Transfer' Fill out the reci. How will I know if my transfer was successful? Go to solution Cannot see tickets in AXS App I bought tickets through StubHub on thursday. You may also review your transfers and purchase history at AXS.com. Fans can manage tickets digitally, transfer or sell tickets when needed (if applicable), and remain assured that all tickets are authentic and secure. Try to contact them on their Twitter account. Transferring Tickets. A full-service national event ticket marketplace. Show the ticket in the App at the entrance and get them scanned to enter. Select the tickets to sell, and then set your price and selling options. Open the App and sign in to see your tickets. You can also create an account without purchasing tickets by going to AXS.com and enter some very basic account information. Its up to the promoter, artist, or team if you can sell tickets or not. There is no fee for transferring seats and you are allowed unlimited transfers. Terms of Service | Privacy Policy | Please help. With NO CUSTOMER SUPPORT, AXS is NOT a viable option to use. Customer service all the way to your seat, 2000-2022 StubHub. I asked the rep, "What happens if the day of the show comes and the tickets still aren't transferred? Step 2: Login or Create an MLB Account After downloading the app, you will be prompted to create an account or log in (if you do not already have an account) The move to AXS Mobile ID is designed to put tickets in the hands of fans, reduce ticket scalping from unauthorized resale sites & ensure that we know who is coming to the show. You may not receive mobile transfer tickets until within 24 hours of the event due to delayed release policies that venues use to keep your tickets safe. So my game is the 22nd (sounds like yours is as well) and I received pictures of a computer screen. AXS Mobile ID via the AXS app is the only form of entry, but if you dont have access to a smartphone, you may use the credit card you used to purchase the tickets. In the bottom menu, tap the ticket icon (you can also tap the middle icon), At the event, scan the Mobile ID QR code to get in. I believe what is supposed to happen is the seller should transfer these tickets from their ticketmaster account to my ticketmaster account, using the send tickets feature. We bought the tickets through AXS and we have no clue how to sell or transfer them. Under this tab, you'll see event details and ticket barcodes for all your upcoming events. Was told by stubhub back in June that they would get ahold of the seller and transfer the tickets, reassured not to stress day of event. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can't go, and more. Copyright Upon purchasing tickets, your AXS tickets will be automatically added to your existing AXS account. I purchased tickets for a concert back in February. Theyll also need to get the AXS app. Bought tickets for a group? Sign into your AXS Account and click Listings. AXS Mobile ID tickets are digital and cannot be printed for venue entry. What is AXS Official Resale and where do the tickets come from? So I'm no longer going to be able to make it and since you can't transfer tixs only option is to resell on AXS (as far as I know?). Show the ticket in the App at the entrance and get them scanned to enter. With mobile ticketing through AXS, youre able to keep your tickets securely stored in your AXS App until its time for your event and enter with a quick and simple scan. On the review page, click the Transfer button to send the tickets. AXS Mobile ID gives you the ability to transfer, sell and buy seats through an official marketplace endorsed by the venue. and need to send them to a friend, transfer the tickets through your AXS account. Sign in or create an AXS account. The move to AXS Mobile ID is designed to put tickets in the hands of fans, reduce ticket scalping from unauthorized resale sites & ensure that we know who is coming to the show. We want to make sure you discover and get into the events you're most excited about even if we're not the primary ticket provider. The game is in 36 hours. When fans have tickets they cant use, they list them for other fans to buy. Theyll just have to create an AXS account to claim their tickets. After completing the account information, you may buy, sell or manage any seats in your account. Remember, your friends can always transfer tickets back to you. If you do not currently have an AXS account you will be instructed to create one during your purchase. After completing the account information, you may buy, sell or manage any seats in your account. Select the specific seats you would like to sell, set your asking price per ticket, and choose listing options. Transfer Help I transferred AXS Mobile ID tickets to the wrong email, what can I do?