Upgrade your web browser for an enhanced experience. . Celebrating their centenary in 2020, Qantas now flies more than 50 million passengers per year to more than 85 destinations in 14 countries and territories across the world. I had a chat interview for my first processing. Don't be bashful. Earn Qantas Points on our huge range of accommodation options worldwide. I had a chat interview for my first processing. I applied online. In this role, you will be expected to know all of the details on flight scheduling, ticketing, baggage policies, and many other areas of the business, so you can explain details to customers in your interactions with them. Ways to check-in for your flight including online and on your mobile. Step 4; Invited to an online group assessment. Airline Customer Service Agents are often the face of Qantas Airways to passengers. I organized weekly meetings for us to meet, and we started with brainstorming ideas and then putting our ideas into action. Download our free online tools for individuals with dexterity limitation. Prior to applying to and interviewing at Qantas Airways as an Airline Customer Service Agent, it is important to know that there are strict regulations for background checks for airline staff. The hiring process at Qantas takes an average of 39.68 days when considering 136 user submitted interviews across all job titles. The interviewer will appreciate that this isn't a problem for you. The more you fly, the faster you'll enjoy benefits like priority boarding; or earn points to unlock Points Club, where you'll enjoy benefits like lounge access, orThe Qantas Club to start your journey off right. State Farm agents market only State Farm insurance and financial service products. I applied online the Qantas website and I got an email about a week later for chat interview. With this question, your interviewer will be looking to hear that you'll bring a professional attitude and demeanor to the Customer Service Agent job at Qantas Airways. DELTA LEASING LLC Anchorage, AK. Bookcar hire,car specials, commercial vehiclesandairport transfers. Awesome! While it may be easy to assume that working as a Customer Service Agent at Qantas Airways is a solitary job working with customers, the truth is that you'll be working as part of a much larger team towards one overall goal--to provide the best service possible to all customers. Free interview details posted anonymously by Qantas interview candidates. Why were you the one who took the initiative to solve this problem? As a Customer Service Agent with Qantas Airways, no two work days are the same, and your ability to jump from duty to duty with ease will be essential for success in the role. I got chat interview with Qantas. Nice! Terms and conditions apply. Restaurant and hotel reviews, photo galleries and travel articles. Upgrade your web browser for an enhanced experience. Learn about Qantas culture, salaries, benefits, work-life balance, management, job security, and more. This especially comes into play when you are . Be the first to find this interview helpful, About yourself, experiences, abilities and character. They also asked if you are prepared to work shift work and work on public holidays and special occasions, eg Christmas. The best part of the job is the amazing staff who make the airline what it is. With lots of ways to use your points, youll be sure to find something you like. Great job! I do have a tattoo on my upper arm that would never be exposed, and I always keep my hair neatly styled and cut on a regular basis. One minute you can be working with customers on ticket transactions and the next minute you will be needed to contact customers who had a flight rescheduled, so your ability to stay organized is critical. Stage 2 was a role play. This came at the request of our department director, and she tasked me with being the lead on the project because of my knowledge and experience in the department. ", "First, I would apologize that I couldnt answer their question but assure them that if I didnt find the answer, I would get them to the right people to answer it.". what decisions did you make? How to apply. Book city tours, hop-on-hop-off buses, organised tours and more. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. Qantas. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Several examples include: I also was trained to follow guidelines when accepting written checks and testing large bills for counterfeiting. In just three short months, we took a handful of proposals to our director that involved redistributing duties among our staff to be more streamlined in our work. Get the latest flight sales, accommodation offers, travel inspiration and more straight to your inbox. It roughly took three hours, and you had a ten minutes break. Our customer service teams represent us on the ground and in the air. Being responsible? Then we had group activity and interview with a Qantas staff. I applied online. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. If apply for a Qantas jobs as customer services in Bangkok $ 35 per year will be standard salary? As you prepare for your interview, think of a job that demonstrates the multitude of tasks you had to handle and allows you the opportunity to explain the methods and tools you used to make sure each task got done in a prioritized fashion. ", "Being a business owner was always about multi-tasking, I would have to answer phones, check emails, do accounting and admin work, etc. Remind the interviewer of all you have to offer. ", Our Professional Interview CoachMarcie Wilmot Reviewed the Above Answer. The process took 4 weeks. Whether youre booking your next holiday or flying for business or pleasure, you could be earning points on all sorts of things with our partners. As a cashier, I was responsible for making sure the the shelves were fully stocked around my register during my shift and I would do so at times when foot traffic at the registers was slow. Because almost every aspect of the business at Qantas Airways, from flight scheduling, passenger ticketing, and aircraft maintenance, is housed within one of different software systems, you will be expected to pick up and run with any program that you train on and will use if hired as their next Customer Service Agent. Free interview details posted anonymously by Qantas interview candidates. While there are many directions you can take your answer to this question, it is important to know that your interviewer will not just be looking to hear how you communicate with others. When it comes to relating to customers on the job, this means to be upfront and honest in both positive and negative situations with customers, and I don't shy away from hard conversations, when needed. Stage 3 was a group activity. There was about a month or two wait between each step. View Sonia Fernandes' profile on LinkedIn, the world's largest professional community. Each area is marked : role play - interview- group activity and that is how you are successful all based on points, The process took 3 months. Fly with us and discover the Qantas difference. Good job! The process took 2 months. Qantas Airways Limited ABN 16 009 661 901, Mobile notifications, privacy and security, Fare Guide Information Economy Classic Rewards, Fare Guide Information Premium Economy Classic Rewards, Fare Guide Information Business Classic Rewards, Fare Guide Information First Classic Rewards, Your rights under the Australian Consumer Law, New Zealand Civil Aviation Act Information, Personal items, toiletries and medicinal items, Recreational and sporting petrol powered equipment, Taking medical equipment and medications onboard, Requirements Canadian Accessible Transportation, Qantas Frequent Flyer Earn Category tables, Physical Qantas Frequent Flyer card and kit distribution, Contact centres - enquiries and purchases from leisure travel customers, Group travel - tailors domestic and international travel arrangements for customers travelling in organised groups, Business travel - provides personalised travel management services to a wide array of corporate and government customers, Industry centre - dedicated support for the travel industry. I understand that there are very strict safety and security measures in the airport setting, and I would make it a priority to learn those measures in my first days on the job. 1. Most importantly, be sure to talk about the things you learned in that job that you will be able to use in this role as a Customer Service Agent. As one of the front line staff who was talking with customers after really long waiting times, it didn't take long to realize that customers were very upset. Make your answer more meaningful by discussing them. engine failure and some CTA radio work Exp. I knew that there were great options out there for automated phone systems to route customers to the correct person, but our management had been hesitant in the past to utilize a system like that. What key skills from that experience would you bring to this role? (simple fun thinking and exploring differnent opinions from your group, work together and you should be fine) Then youre off to four different stations. Good job! If good customer service is provided, this can lead to lasting relationships with a candidate, whether or not they become a hire or not. 2 of them, i just need to say yes or no. We may utilise Behavioural Event Interview questions which are designed to get you to talk about how you responded to or handled specific situations or events in the past. For this job as a Customer Service Agent, that would mean coming to work each day well groomed and in uniform, well rested, and ready to go. Online application and then I was invited to submit an online interview which consisted of about 6 questions. how to verify an unverified sender in outlook. Ground Crew/Ramp Agent - Sydney Airport. To understand your ability to effectively handle this aspect of the job, your interviewer is posing this question to you. I applied online. I applied online. I think they were two to three minutes each. Then we rotated between individual interviews, document checks, an informal q&a, and a written test. "I would not have any issues with the dress policies that you have in place for your staff. Part-time. Step 4; Invited to an online group assessment. With our interactive map it's easy to plan your next trip using money or Qantas Points. I am friendly and love working together.". The Customer Service Agent provides superior, friendly, and efficient customer service at time of rental using the company approved sales and service techniques. I guess its for if were rights person for this position. The process took 2 days. I really love the uniforms that are required for the job and would take a lot of pride in wearing it each day. It roughly took three hours, and you had a ten minutes break. ", "Yes, I have, working in Woolworths for many years, some of my jobs were just this, I worked as a night filler for many years and I also was tasked to clean each fresh food section each night, Bakery, meat section, and the deli section!". I applied online. If I got the strong sense that they were in distress, I would switch into helper mode with them to try and put their mind at ease while flying with Qantas Airways. Apply for Customer Service Agent Perth at Qantas Airways Limited today! I interviewed at Qantas in Feb 2023. The process took 3 months. Asks whats one time where you had to disobey the rules. If you think you are eligible then you can go for the next process to apply for Qantas cabin crew jobs. For example, I worked in a bakery where I took calls and directed them to the right departments. I applied online. "In my current role, I work with customers over the phone and with those who come into our location in-person, and I'm most often the first face they see. Our centres include: Whether it's welcoming seasoned business travellers or checking in first time holiday makers, our Customer Service Agents deliver the first elements of service and customer care at the airport. Be the first to find this interview helpful. Qantas Psychometric Test, Recruitment process, Interview Questions & Pilot Assessment Online Preparation - 2023 What Is Qantas? Book 10 or more passengers travelling to the same destination. Anonymous Interview Candidate in Sydney, NS, The process took 2 weeks. I applied online. I applied online. To really sell your ability to hit the ground running if hired for this position, talk to your interviewer about your plan to learn and master whatever programs are required for this role. Report this . While he still mumbled a few extra words after that response, I know he got the point that he was being very out of line to our staff for his mistake, and he apologized to our cashier after receiving his new sandwich. It consists of five questions. We had to come up with an ad campaign for Qantas. Buy flight and unique experience vouchers. Your new position as Customer Service Agent will see you performing in a professional and consistent manner to ensure the various sections achieve their customer service standards. This employer has not claimed their Employer Profile and is missing out on connecting with our community. I have been through online interview for 20 minutes and it was successfully then i was scheduled 3 hours interview with 20 other people which was really intense because they did 3 recruitment processes: group interview, one by one interview and written assessments. ", "I would explain to them I would look into this for them but I can only comply with Qantas policies, but assure them I would do the best I can and explain to them what Qantas has to offer for the money they may spend!". Browse our travel recommendations for Australia and beyond. We stayed off with a presentation followed by a group activity that we then had to present to our assessors. ", "I would be so proud to wear Qantas uniform, be a representative of, and be a part of this great Australian company! We heard back from Qantas the next day regarding whether we passed or not. Step 3; Invited to do a psychometric test. Theyve given me a lot of hope by put me on hold, sending update email about my application since August 2018 till August 2019 and they informed me that they has no opportunities to assess my application. Then there was a one on one interview, Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. An opportunity to be part of the Qantas Group recovery plan Together we will make a positive impact on our customers experience Located at Perth Airport Permanent part time opportunities working 7 day rotational shift roster Competitive salary + industry benefits Our customers come first. I interviewed at Qantas (Sydney) in Jun 2022, they ask you to come to a group assessment (for me it was at Qantas mascot headquarters with around 50 people), that same day they site your documents and then individual interview. It's great that you set a routine for yourself. Our cabin crew represent us in the air and deliver best in class service and customer care. Step 5; Reference checks. If successful, hopefuls move on to a second round of interviews that typically take . If in a situation like this at Qantas Airways, I wouldn't hesitate to approach the unreasonable person with confidence. If you've ever undergone a background or employment verification check for a past job, mention this as well. See the complete profile on LinkedIn and discover Sonia's connections and jobs at similar companies. Customer Service Agent (Former Employee) - San Francisco, CA - January 14, 2021. . Accepted Offer. Book and manage your trip with features such as check-in, seat selection and boarding pass access. Your problem-solving approach to any situation will create opportunities for you to be part of innovative projects, developing and testing product enhancements. Request wheelchair assistance. After that they sent me a e-mail and asked me to do a online recorded interview, witch you just had to answer some questions front of your phone and recorded it. The first part is an online interview. Until 31 March 2023, earn 100 Qantas Points per diner at over 18,000 restaurants around the world. I applied online. Have you ever had a difficult situation with a customer and how did you resolve it? With our interactive map it's easy to plan your next trip using money or Qantas Points. Applicants must be Australian or New Zealand permanent residents. Working in a fast-paced, outdoor operational environment, you will load and unload customer baggage, transport it to terminals and aircraft and operate a range . I applied the position online, and it took one month to process. the rest of them i need to explain it. Freight - cargo, express, airmail, freighters, charters and customs clearance services. What would you bring? Check yourpoints balance,transfer points,update your details,claim missing points,top-up points,manage bookingsand more. There was a question about working in a high pressure environment I've called seven times to try to book my round-the-world flight with the oneworld alliance.I have sat on hold 2-5 hours each time, I have then gotten through, given all my details of my six family members and flight details, and worked with the agent for up to 3 hours to work out the flights usually in the middle of the night by the time we finish only to be cut off . As you answer any questions related to your interpersonal skills and working with customers, be sure to talk about your listening skills, verbal communication skills, positive attitude, and empathetic approach, as these are all of the necessary skills needed to provide the best service possible to customers when spending small amounts of time with them. Finally, can you use the STAR method (situation, task, action, result) to talk about a time when you successfully multitasked? Step 2; Invited to do an automated questionnaire. "I've had two jobs where I did a lot of work with customers over the phone. What candidates say about the interview process at Qantas. The process took 1 week. Basic question of how you handle conflict in a work place and tell me about a time you had conflict with a colleague etc. It consisted of being welcomed and then being split into different groups. The purpose of this page is to help you prepare for your job interview. I interviewed at Qantas (Sydney) in June 2017. Find departure and arrival information and view ouron time performance. Would you have any issues in doing this? 25 followers 25 connections. Customised deals, dedicated account management support, saving plans and travel policies for large companies who fly a lot. Benifits outstanding. If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! Deals on Qantas flights across a range of Australian and international destinations. Check yourpoints balance,transfer points,update your details,claim missing points,top-up points,manage bookingsand more. Your interviewer will look to gain insight on your ability to multitask by having you share about a past job where you had to be an effective multitasker. Get ready for your big adventure with our dedicated family section. $19 to $21 Hourly. "In my current position, we were having a big issue in regard to customer wait times on our phone system around five years ago due to a new product line we were selling that was generating a ton of traffic. During this preparation, Customer Service Agents are asked to help restock the food, beverage, and other items on the plane, and also do some light cleaning in the cabin of the plane. First impressions count, so ensure your CV is up to date and highlights skills and experience relevant to the job for which you are applying. Describe a time when you went gone over and beyond for a customer? Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. I applied online the Qantas website and I got an email about a week later for chat interview. Great! When you applied for the job and read the job description, this likely would have been listed as a requirement. Find out how to change your booking, contact your local Qantas Office and get answers to other questions. Appearance to customers is extremely important at Qantas Airways, and your interviewer will be looking to hear that you will take pride in your appearance by being neatly groomed and in uniform for work each day. Darwin High School. Wow! With lots of ways to use your points, youll be sure to find something you like. Competitive salary and shift penalties. Book and manage your trip with features such as check-in, seat selection and boarding pass access. incl. Therefore, any date prior to 2019 might not be accurate. I explained to him that while our drive through menu did explain all condiments on the sandwiches, I'd be happy to have another sandwich made to his order at no extra cost. Be the first to find this interview helpful. Assessment day I attended the morning session (apparently there was also an afternoon) 16 people in total we were split into groups of 4 Looking for some holiday inspiration? Describe a time your received negative feedback from management or a guest how did you react and what was the outcome, Describe a time you went above and beyond for a customer and what was the outcome. Join to connect Qantas. What was different about these new timesheets that made the employees actually fill them out? I would soak in all in-person training and any online module training that I would be put through during my orientation. You come across as very level-headed, reasonable, and balanced. As you answer, speak with enthusiasm and detail to really sell your interviewer on your answer. The process took 3 months. Our interview questions and answers do not represent any organization, school, or company on our site. great experience, I applied online. Compare and book travel insurance for your next trip. I interviewed at Qantas (Sydney) in Feb 2023. What was your favorite team work and what did you do for it, the questions were behavioural based (situation based); Tell me about a time you had to work with a difficult co-worker? Can you talk about a time when you worked effectively with others as part of a team? You must create your own answers, and be prepared for any interview question in any interview. The process took 4 weeks. If fortunate enough to join the Qantas Airways team, I would bring this same level of dedication and leadership to the customer service team.". What ideas have you brought to a previous role that have benefitted other staff? how did you handle it? Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Whether it's welcoming seasoned business travellers or checking in first time holiday makers, our Customer Service Agents deliver the first elements of service and customer care at the airport. As you look to rate your ability as excellent to your interviewer, prove it by talking about all of the different programs you have worked on during your career and what your specific roles were on them. Terms and conditions apply. why do you want to be a customer services? You can submit an application for a role on our Careers siteOpens external site in a new window via the 'Apply' or 'Apply with LinkedIn' button located at the top of each job listing. I interviewed at Qantas (Sydney) in Jun 2017. Qantas has built a reputation for excellence in safety, operational reliability, engineering and maintenance, and customer service. why did you leave your previous job and why do you want to work with Qantas Book 10 or more passengers travelling to the same destination. Marketing Metrics found that you have a 60 - 70% chance of selling to an existing customer. 1. The process took 4 weeks. The process took 3 weeks. After seeing the data, management was supportive of the idea, and I led a team of staff that demoed new systems in the coming months. This was followed by being invited to a Group Recruitment day at QANTAS training centre which included information presentations, activities and face-to-face interview. Call Center Temp Agency & Staffing Agency Solutions. Qantas Airways Limited ABN 16 009 661 901, Mobile notifications, privacy and security, Fare Guide Information Economy Classic Rewards, Fare Guide Information Premium Economy Classic Rewards, Fare Guide Information Business Classic Rewards, Fare Guide Information First Classic Rewards, Your rights under the Australian Consumer Law, New Zealand Civil Aviation Act Information, Personal items, toiletries and medicinal items, Recreational and sporting petrol powered equipment, Taking medical equipment and medications onboard, Requirements Canadian Accessible Transportation, Qantas Frequent Flyer Earn Category tables, Physical Qantas Frequent Flyer card and kit distribution, Employment reference and background checks, Residency, citizenship and visa requirements, Department of Immigration and Multicultural Affairs.