The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. These are just a few of the many Viagogo horror stories we've documented in our ongoing investigation of the Switzerland-based reseller. ACCC chair Rod Sims said: Viagogos business practices were unacceptable. Invalid tickets are defined as anything where buyers are refused entry. Such notice shall be deemed given one business day after the email is sent. Why use viagogo? Just another site viagogo refund australia. What ticket resellers must do Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. Anti-ticket-touting campaigners the FanFair Alliance . If the Google listing says ad, do not click. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. This is so we can promote the sale of tickets and items that You list for sale. 6.3 Allocation of Risk. 2.1 Requirements. Contact Viagogo directly - raise a complaint & request a full refund. name@example.com), NSW Fair Trading investigating Viagogo for unlawful behaviour, Customer offered $500 to take down negative Google review, Fears ticket scalping will surge post-lockdown as laws fail to rein in Viagogo, CHOICE report: Ticket resellers Viagogo and Ticketmaster Reseller gouging Australians, In July 2019, the worlds predominant search engine banned Viagogo because of its shonky tactics, Viagogo is back on Google, but we have evidence that it shouldnt be, Our investigation found that Viagogo is continuing to pressure-sell and is still flouting Googles own rules, misleading consumers by claiming that tickets to certain events were scarce when, in fact, they were only scarce on the Viagogo platform and widely available elsewhere, misleadingly using the word "official" in its online advertisements. 7.2 Copyright. viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world, and helps ticket sellers ranging from individuals with a spare ticket to large multinational event organizers reach a global audience. Your rating will help us improve the website. Business News Live Business FanFair publishes a guide for getting a refund from Viagogo By Chris Cooke | Published on Monday 7 August 2017. Given its business model, Viagogo should have had funds reaped from ticket sales readily available to timely refund buyers, the complaint says, stressing that consumers relied on the promise that tickets could be refunded when deciding whether to do business with the defendant. He described one category of representations as having been made on an industrial scale. The court also ordered Viagogo to conduct a compliance program and pay the ACCCs costs. Send the completed form to the office processing your application. View FAQs In imposing the hefty penalty, justice Stephen Barley said the companys conduct demonstrated a level of deliberateness, describing one category of representations as having been made on an industrial scale. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Justice Burley labelled that as "qualitatively a very serious misrepresentation". According to the consumer group Which?, Viagogo's terms and conditions say that fans are entitled to either a voucher worth 125% of their ticket price or a refund for cancelled events, but no refund is available if gigs or . In late 2019, many Elton John fans who bought tickets on Viagogo were reportedly refused entry to his Adelaide show. Why is the price printed on the ticket different to what I paid? We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. 4.1 Double Posting and Removal of Tickets. These tickets are listed in TWD [Taiwanese dollars]. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. The action you just performed triggered the security solution. ACCC has fined ticket reseller Viagogo $7m for misleading Australian consumers by charging significantly more than its advertised price for popular events such as the Ashes and the musical, The Book of Mormon. Otherwise, avoid!!! When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. You may not get through to a person, but be prepared to write to them repeatedly by email and send messages through their online help centre More answers below Cleartrip is not giving me a refund on a cancelled ticket worth of 21,000. momentum in tennis physics. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. Viagogos responses were described by the judge as giving it the appearance of being a company that is indifferent to the interests of Australian consumers and which prefers to elevate its own profit motives above those interests, even when on notice of the potential for harm being done. To be eligible for a VAC refund your application needs to have been finalised. ", In other cases, the price started off in Aussie dollars but the final charge was in Euros. 3.4 Indemnity. Viagogo DO NOT refund and are not contactable. We often link to other websites, but we can't be responsible for their content. Stay Up to Date Be the first to know about the latest events and special offers privacy policy Regional Settings Country: Australia Language: English (Australia) Currency: US$ United States Dollar More Help Centre About Us Affiliates Careers By using our Site, You agree to accept this Agreement. Viagogo bought rival StubHub in February 2020 for $4.1bn (3.1bn).. 4.3 Sellers Shall Not Include Promotional Material with Tickets. "Not aware of who they are, she proceeded through the checkout process and purchased tickets, also not noticing the fine print on booking fees and currency conversion on the way through. The federal court ordered an injunction against Viagogo, to reinforce the need for adherence to the consumer law. The Department of Home Affairs acknowledges the Traditional Custodians of Country throughout Australia and their continuing connection to land, sea and community. Two words showed something was wrong with the system, After centuries of Murdaugh rule in the Deep South, the family's power ends with a life sentence for murder, Flooding in southern Malaysia forces 40,000 people to flee homes, When Daniel picked up a dropped box on a busy road, he had no idea it would lead to the 'best present ever', Plans to redevelop 'eyesore' on prime riverside land fall apart as billionaires exit, Labor's pledge for mega koala park in south-west Sydney welcomed by conservation groups, Tom Sizemore, Saving Private Ryan actor, dies aged 61. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. Read more in the Viagogo ACCC media release Responsibilities of ticket resellers About ticket resellers A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. (The final Australian dollar price for our two tickets was $445.). 6.2 Waiver of Consequential Damages; Liability Limit. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. FanFair Alliance - Ever get the feeling you've been cheated? If you complete the form, you must return it to Viagogo within 10 working days to get a refund. Why can't I see my order or sale in my account? a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. Received just 2 days before the concert transfered from someone via ticketmaster! Call us during our business hours Give us a call during our operating hours and we'll talk through any questions you may have. Stock images:Getty, unless otherwise stated. The Federal Court found in April 2019 that Viagogo had long been making false or misleading representations and engaging in conduct that was likely to mislead the public. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. Unfortunately, postmarked entries after June 5 will not be accepted. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. They're appealing the fine and have been granted a stay order, meaning they don't have to pay until the appeal is heard. the application was unnecessary at the time it was made. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. Fair Trading minister Eleni Petinos said consumers have lodged 510 complaints since June 2018, with claims of "tickets being sold at hugely inflated prices". Explain the situation to them saying what you have received, and have them reach out to the seller to confirm you received the correct tickets. Corporations found breaching ticket reselling laws can be fined up to $110,000, while individuals can be fined up to $22,000. Join millions of happy customers that have attended their favourite events, thanks to viagogo. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. Google says Viagogo's lack of price transparency, last-minute change of currency on prices and pressure-selling approach don't constitute a violation of its rules. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. I contacted Viagogo, seeking a refund for their deceptive practices in checkout and misrepresentations, without success. Viagogo, founded by American businessman Eric Baker in 2005, is being investigated by the Commerce Commission for alleged false and misleading representations, which could breach the Fair Trading Act. The Court found in 2019 that Viagogo made false or misleading representations to consumers that it was the official seller of tickets to particular events, that certain tickets were scarce, and that consumers could purchase tickets for a particular price when this was not the case because significant fees, such as a 27.6 per cent booking fee, were not disclosed until late in the booking process. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. The ticket reseller Viagogo was kicked off Google in July 2019 for all kinds of good reasons. Stay away from them!!!! Viagogo has a consumer rating of 1.27 stars from 1,776 reviews indicating that most customers are generally dissatisfied with their purchases.