Find help with your questions from other fans through our own peer-to-peer community! Go ahead and file a chargeback on your credit card. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. I was refused to talk with a supervisor , I had 4 tickets listed. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. Purchased 2 NFL tickets on StubHub. Sellers: If you have already been paid, we'll charge your credit card on file to recover the payment. StubHub to refund canceled events after pandemic complaints - KXTV It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. Click here to explore your options! Learn more about how we make money. If you feel like StubHub cheated you, you could take action against them. does that mean nothing now because the compant wants to keep their pockets full of now stolen money? If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at customerservice@stubhub.com. We will process the refund to your original payment method within 5 days Read more about our event cancelation policy. StubHub changes its refund policy during COVID-19 pandemic - WKBW How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale Reselling Super Bowl LVII tickets How to list Super Bowl LVII tickets Another way you might reach the company is by sending them an email. An email might never be responded to, and the same goes for phone calls. They are printed with duplicate. "The return of live events, the input of customers, partners, and regulators, and the . Reply anytime to let us know how we can improve. Virginia Attorney General Mark R. Herring, for example, said "the COVID pandemic should not be used as an excuse to withhold refunds owed to customers for cancelled events." If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected] Our helpline number is 1-888-929-7849. How to request an event on the StubHub website. Stubhub said they have the seats were listed until a hour past kickoff. I was a no show due to a soft water flooding of o Had a concert canceled because of COVID-19? How do I complain to StubHub? Get immediate StubHub support from HelpOwl.com. Click on any of the links and there is a private message link on the moderators page They can assist you. Owned by eBay, StubHub serves as a direct ticket marketplace for ticket reselling Tickets are often mailed from the ticket holders to ticket buyers directly. And 2 hours before the game I had no listings active. Listed tickets but dont see them in my account Print If you just listed tickets on StubHub but theyre not in your account, we recommend waiting a few minutes Sometimes it takes time for newly created listings to show. I live in GA - was supposed to go to a premier league game in England in March. (Business Insider calculated that the payments in seven locations were more than $16.7 million.). SeatGeek is a legitimate way to compare and purchase tickets from different vendors and venues It works with companies that offer guarantees on their tickets, like Eventbrite, and requires third-party sellers to guarantee 120% of a ticket if it ends up being fake or double purchased. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. StubHub issuing refunds for events canceled due to COVID - The Enquirer Make sure your email address is spelled correctly. Contact us United States and Canada. North Carolina Sellers . StubHub also has live chat operating 24/7. StubHub is a marketplace where fans buy from and sell tickets to one another. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. As for other major vendors, Ticketmaster and Live Nation state on their websites that they automatically refund canceled shows. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. How do I contact StubHub for a refund? Explain your scenario, and provide any applicable evidence. How do I complain to StubHub? Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. But they are horrible and didn't contact me to let me know they had to cancel my tickets to cover there self. All Rights Reserved. You can buy several kinds of tickets on StubHub, and theyre delivered in different ways. Bradley R. Hightower. Who do I contact? Click that link and you're good to go. Marrali tried for nearly a month to get a refund from StubHub, but had no luck. We'll do our best to get back to you in the next 24 hours. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. Listings for companies similar to StubHub: Customer service is awful. A spokesperson for KeyBank Center said the company is in the process of issuing automatic refunds to customers who used the original point of purchase, which was tickets.com for the Adam Sandler show. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. StubHub won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482,or the Attorney General's Office at 800-282-0515 or online atwww.ohioattorneygeneral.gov. It no longer offered refunds; the only option was to get 120% of the purchase price in account credits. We do still love going to events and want buying tickets online to be easy and safe. Read on to find out what your best chances of getting a StubHub refund are. how about StubHub does what they agreed to do before they became shady and stingy and changed the terms and conditions without consulting their customers.. Re: Refunding tickets to a cancelled event. Phone: 866-788-2482. After this experience, I'll take my business elsewhere. Congratulations on your sale. On March 7th, StubHub emailed Marrali a copt of its refund policy. The clause is designed to protect both buyers and sellers. How to Get a Refund for All Your Tickets - Vulture Buy sports, concert and theatre tickets on StubHub! For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. It is now November - this is ridiculous. And never again. All Rights Reserved. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Clear your Internet browsers cookies and cache. It is free to list tickets for sale, and to search for tickets to buy on StubHub. StubHub changed its refund policy about a month ago. DoNotPay records the details of your purchase to boost your chances of winning the refund. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Customer Support Send us a message Open our virtual assistant, click on "Contact form" and let us know how we can help you. If I am correct, the sellers will be part of this discussion because I would assume Stubhub would be the intermediary -- charging fees and such, but not using the $s that the seller received from me? The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now," the company said in a statement. Use of this website signifies your agreement to our. where can I go to use activate the voucher so I dont lose that as well. Still learning the basics of personal finance? As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android. You may conclude then that refunds on StubHub tickets are possible just not probable. So the funds are available but you only adhere to the state-by-state laws? If I did I woulda dropped my price or took my friend to the game. All rights reserved. But no worries they re listed my tickets "with out me knowing any of this ," and the same exact seats sold again" I have screen shots of my stubhub account showing 0 active listings 2 hours prior to the game. Colorado: 8,688 customers due $3,120,442 in refunds. for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444. It has been cancelled and I haven't heard anything from Stubhub regarding a refund or a credit. Since its inception 22 years ago, StubHub has grown to 800 employees. With only these four steps, your refund request is faxed. Indiana: "approximately 6,800 consumers" affected. Concert canceled? Ticketholders have issues getting refunds - KSDK Find customer service from top companies including phone number, online support, social media and chat, View all 117 StubHub customer service reviews , LA Galaxy announce El Trafico on August 24 at StubHub Center is a sellout, Taylor Swift Tops StubHub's Most In-Demand Summer Concerts List, NEW REPORT: How StubHub Uses On-Demand Payments To Keep Resellers Loyal. Marrali just wants her money back, and she's not the only one. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. Contact us United States and Canada. Whats The Difference Between Class 2 And Class 3 NI Contributions? When you buy tickets as a guest, check your order confirmation email for a 6-digit access code. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516. The chat support is available 24/7 on computers or mobile devices connected to the Internet Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. StubHub is offering the retroactive refunds now because the live events industry is opening back up. For buyers, StubHub guarantees: Youll get the tickets you ordered in time for the event and theyll be valid for entry. From everything weve seen, the StubHub customer support is quite thin, to say the least. Opinions are our own, but compensation and in-depth research determine where and how companies may appear. StubHub is required to refund New Yorkers, and consumers in 13 other states, due to the states consumer protection laws. Sit back and relax while we do the work. The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. Is SeatGeek legit? The company prides itself on being a Fan-to-Fan service. You have lost a customer for life! "We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement. Guaynabo, PR 00968. Officials in nine states, including Ohio and theDistrict of Columbia, initiated a joint investigation after getting numerous complaints from consumers that StubHub was violating its "FanProtect Guarantee" policy. Erin Marrali of Cheektowaga purchased tickets to the Adam Sandler show at KeyBank Center as an anniversary gift for her fiance. A few days later I'm only paid out for 1 set of tickets. Refunding tickets to a cancelled event - stubhub.community I call and on the phone 2 hours being told the first tickets that sold stubhub had to cancel the sale to protect themselves. Please take the tickets directly to the box office for a refund. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. "So were afraid that its just gonna be money thrown to the wind.. I had to ask for a manager. 03-31-2022 08:37 AM. The Ohio Attorney General's Office said the reversal came after a multistate investigation lead by Ohio Attorney General Dave Yost. Those will be paid out by the end of May. The agreement also assesses a $654,100 civil penalty, which is suspended provided StubHub pays the refunds owed to Ohio consumers and does not violate the other terms of the agreement. . If your event is cancelled, well automatically refund the credit card used for purchase* (usually within 30 business days of the cancellation announcement) Bought your tickets at the venues box office? I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information.Sign UpNewsletterSubscribe successful!You will now receive Money's Dollar Scholar newsletter at Reply anytime to let us know how we can improve. Chat to ask questions outside of normal business hours Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. Enter your gift card number in the Add a Fancode & gift code section. Let us teach you the major money lessons you NEED to know. on 2/28 at 3:05PM In most cases, tickets arent issued until 24 hours before the event When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. ", (FYI: StubHub's website now says "if your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund." Locate the StubHub corporate office headquarters phone number, address and more at CorporateOfficeOwl.com. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. We are changing the way you register and sign-in to the StubHub Community. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. Pennsylvania New Yorkers, however, are in luck. Lets dive into it right away. Check out the table below to see the best alternatives to StubHub. If that doesnt happen, we will locate comparable replacement tickets or send you a refund. How do we request the refund? Your fastest reponse will come from DMing one of the moderators - AllyD, NikkM, KattW or Paul. New York StubHub offersthe retroactive refunds because the live events industry is opening back up. Sign in, or if youre new to StubHub, sign up for free. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee For example, on the sale of a $100 ticket, the buyer would pay $110. Reach out to customer service representatives via social media, Call the event organizer and state your case. Customer Service training is needed. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Opinions expressed on this site are the author's alone, not those of a third-party entity, and have not been reviewed, approved, or otherwise endorsed. In 14 states, including California, Florida, New Jersey and New York, laws allowed customers to get cash refunds if they contacted customer service. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in . Your online site is a disaster, It does not work to apply a credit. If you feel like StubHub cheated you, you could take action against them. StubHub will refund your money if your event is canceled or they made a mistake, but they won't refund your money otherwise, unfortunately. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. A Personal Loan can help you mitigate losses and get back on track. Phone Call 1-866-788-2482. Enjoy! Use of this website signifies your agreement to our, Understanding your order's delivery status, Updating your default payment method to sell tickets, Got an email saying my StubHub account info changed, Listing tickets on StubHub and different ways to deliver them, How to list Mobile transfer tickets on StubHub, Uploading PDF tickets to a StubHub listing or sale, Entering barcodes on StubHub listings or sales, Selling a type of mobile ticket and transferring it to the buyer. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! How To Remove Items From Your Credit Report, How To Boost Your Credit Card Approval Odds. What Happens If I DonT Pay National Insurance Contributions? Hurry up and access DoNotPay from any web browser to check out everything we offer. Submit, rate and comment on StubHub ideas by visiting IdeaIncite.com. Ticket refund?Unless your concert has been canceled amid the coronavirus, they can be hard to come by. How to Get a Refund from StubHub - Christian Small How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale Affected customers should have already been notified by StubHub via email (and, in some cases, they've already been paid refunds). When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. You will be paid by StubHub (not by the buyer) for all ticket sales you fulfill. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA.