I have mine set up the same but the sync box doesnt automatically start syncing this way and randomly stops working all the time.How did you set everything up in the software? *Dolby Vision Enhanced Compability turned on (Hue Box)? Delete Appdata files, it will be repopulated. Required fields are marked *. Which makes sense because I am not sending a Arc signal through it (as I am not using a audio receiver) I do have the app tv connected to HDMI port 4. . The Hue Sync from Philips is a smart lighting system that allows users to create a unique lighting experience in their houses. They recommended I change the cable between the Sync Box and my TV. The Philips Hue Play HDMI Sync Box is an enjoyable way to add interactive lights to your setup, with your box taking an input HDMI signal and synchronizing light colour to it. I get no signal issues regularly since the latest update, and I have constant signal cutouts. In order to try this fix, you need to delete your apps data. (6 Safety Tips). Also please be sure to check out, Solution: Check Your Wifi Signal and Internet Speed, 2. Delete inside the file in the HueSync app folder (Dont delete huesync folder, just delete the contents of this folder). Hello, I am James Beetie and I am a bit of a self-confessed nerd! All this fix does is force the Philips Hue app to repopulate its own data files. 6. At this point, we would recommend you to Contact Apple Support. Press and hold the option key to reveal a Library folder. Or experience the music that you are listening to transports you to a different universe? All you need to do here is make sure that your Hue Sync Box either connects directly into your TV or into your Audio/Video receiver that then connects into your TV. I had a similar issue when I first got my Hue sync a month ago, I have 3 devices connected to the sync box, all would show no signal in the app. Does the Sync Box come ON when the TV is powered on?" Other users have experienced problems with the app related to how it stores data on your PC. This seems to be a recurring issue for Hue Sync app users, but thankfully there is a reliable solution that can get things working again. 4. It works like this: First you need to have Hue lighting and a Hue bridge setup in your home. I have to turn the damn thing on 3 to 4 times for it to recognize my tv ir xbox. Users are divided on this particular feature. only. Sometimes goes off unexpectedly then has to be synced again. Youve probably already guessed the solution here. Luckily, Philips is a reputable manufacturer, and the Hue Sync system rarely encounters connection issues. What is the problem? I've contacted Philips Hue Support but they don't know what they are doing. I actually have both my Denon and the sync box connected to the TV and switch the TV sources depending on what Im using because my Xbox One X allows me to use the VRR or 120Hz and other settings that my Denon doesnt. Refunds. However for some users, they don't understand the charm in a practical moving watching experience. Make sure Bluetooth is enabled on your mobile device. Manage Settings Use up to 4 of your favourite HDMI-connected media devices to get your full-room light effects, making your console gaming content or TV more captivating and vivid. Reddit and its partners use cookies and similar technologies to provide you with a better experience. This is a key point even though many of Philips Hues devices use ZigBee and not WiFI, the Hue Sync Box itself actually uses Wi-Fi to speak to your Hue Bridge (via your internet router, that is). Its really that easy. Lets Find Out! All Rights Reserved. This one is a smart system with lights that reacts to whatever youre playing, whether its a movie, a game, or just music! To open the AppData folder (Users\[your username]\AppData\) on window 10, 8 & 7: The Homes internet network (not ZigBee) will be used for your Mac and PC to connect to your Hue Bridge on the Hue Sync app. Ie. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2023 Home Health Lives | Powered by Astra WordPress Theme. How does this all work? It may be that the users are not familiar with how to use it, or some hardware and software problems. We understand you are experiencing an issue using Philips Hue TV sync box with Apple TV and Dolby Vision. Ive fixed it. I recently bought the Denon AVR-X3700H to replace a Sony receiver in our home theater system. 8. Does Ring Now Offer 24/7 Recordings? Would anything change if you used an Ethernet cable between your router and the Hue bridge? It may not display this or other websites correctly. I have these issues as well. For many users, the Hue Sync Box should be ready to use right out of the box. Their new Hue Sync Box is their latest offering that seeks to blend their smart lighting know-how with some new frontiers. Before attempting to solve that problem, you might want to re-update your app to restore the latest version since it wasnt the culprit. Navigate to the HueSync folder (Roaming or Local). Let me give you the three possible scenarios that I can test: 1- The issue is that apple TV recognizes dolby vision only when the option on the Hue Sync app under advanced settings "Dolby Vision Enhanced Compatibility" is off. Roku sends signal to tv thru the Sync Box no problem, but the Hue Sync app shows no signal detected, thus no light effects. I hope these methods can help you to solve your problems, if you still dont fix them, please leave a message below, I will reply to you as soon as possible. Open the Hue Sync mobile app. The fix for this one is surprisingly easy. Website copyrighted Smart Home Winner 2021-2023. Now you should ensure that your Philips Hue Sync Box is your main hub for HDMI devices. Related Reading: Having A Dedicated Wi-Fi Network For Your Smart Home Tech. The easiest solution to this problem is to reduce the congestion in the WiFi signal, which is usually common among 2.4 GHz connections and access points. The cable box should run thru the receiver. omissions and conduct of any third parties in connection with or related to your use of the site. The app will immediately begin searching for a Hue sync box. Fix Amazon Echo Show The Camera Isnt Responding Errors, Open a new finder window and click on Go.. The Philips Hue . The lights will only work when the content is 4k HD or HDR. I think almost everyone will like to watch movies, listen to music and play games. Now you can try to downgrade back to the previous version. Im Tristan Perry, the guy behind Smart Home Point. New technology and new devices will always have some problems for many users. 3- When I turn on the option on the Hue Sync app under advanced settings "Dolby Vision Enhanced Compatibility", the lights go back into syncing with the image but the TV doesn't recognize Dolby Vision anymore. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The consent submitted will only be used for data processing originating from this website. Everything that happens on scenario 1 happens here. September 24, 2021 Firmware version 1.8.1, November 26, 2019 Software version: 1.2.2 (first public software update). The Hue app is the central control for all of your Hue devices on your smartphone. In the case of WiFi, make sure that the signal reaching them is Good to Excellent to avoid problems in connection. It might struggle to sync the Hue lights if your Mac or PC has a weak WiFi signal. However, the Hue Sync Box really needs that reliable connection. If you have used theHue Sync App, you may have some common issues with it. It works with anything, really, even web browsing and music, but the experience is especially immersive when watching movies or gaming on full screen. (2 ways), Are Philips Hue Bulbs Bright Enough? APs are also best used for devices that dont require a 100% reliable internet connection. I was pretty disappointed with the play bars but now I've got the gradient strip I love it . You can try these methods to see if they work. I am surprised that no one noticed this issue Aug 25, 2020 11:19 PM in response to ShYnNoK, Had the same problem with my Appletv 4K and phillips hdmi sync box. The Hue Sync app is a way for Philips Hue smart lighting users to get a little more out of their systems. By connect directly, I mean dont use a WiFi access point (which I explored in the previous paragraph). Cmcruz32, User profile for user: Mine especially has issues with Dolby Vision. What is different about the Apple product that it doesnt work? Learn more about brightness. While these are quicker to fix than the issues with the app, they can also be harder to diagnose. Im looking to get into Hue lighting for the first time to go with my PS5. Create an account to follow your favorite communities and start taking part in conversations. tvOS 13, Aug 16, 2020 11:27 AM in response to ShYnNoK. If your Hue Sync hue has been updated, your bridge would disconnect for a moment and reconnects again, it would happen to you several times a day. Check Internet Connection Stability for Your PC/Mac, Issues Keeping the Hue Sync Box Connected. zulfikarfrombanbury, call However for some users, they dont understand the charm in a practical moving watching experience. Sync your smart lights to your on-screen TV content with the Philips Hue Play HDMI Sync Box. You can check the apps data files. Many users tell me that their app would be lost connectivity once per hour. If it persists, you have two options to consider: If youve downgraded to an older version that used to work back in the day but it doesnt seem to work anymore, the problem is most likely caused by corruption in the cache or the temporary files associated with your device. If you want to use the Hue app, you have to have a Hue bridge and Hue lighting in the room. For the connection issues, there will be many solutions, one method works for you but may not work for others. Enter the password for your Wi-Fi network when prompted. Ports 1 and 3 are not the same spec as ports 2 and 4 on the sync box, but if you put the devices that don't support DV on those ports you'll probably be ok. M. An example of data being processed may be a unique identifier stored in a cookie. Do You HAVE To Use The Kasa App For Your Kasa Devices? After downloading the app on your devices and creating a new entertainment area, youll need to connect it to your computer. All you need to do is set up a new entertainment area on your smartphone. Connect the Hue sync box to power and your TV. Connectivity Issues With the New Hue Sync Products, One Final Check: Ensure Your PC/Mac Has A Good Internet Connection, Trouble Keeping the Hue Sync Box Connected, https://www.youtube.com/watch?v=MGPAEPVd0Y0&t=92s, Philips Hue HDMI Sync box (https://www.youtube.com/watch?v=MGPAEPVd0Y0&t=92s), Having A Dedicated Wi-Fi Network For Your Smart Home Tech. Does your eye start adapting? 2018-2023 Signify Holding. I know that this suggestion is late, but try changing the HDMI input mode on your TV to 1.4. Please note that all comments go into a moderation queue (to prevent blog spam). They work greatmost of the time. The Hue Sync Box features Hue connectivity and four HDMI ports on the back of the device. UPDATE: I was able to fix this issue thanks to @tweethue! Either way, make sure that the Philips Hue Sync Box is the main hub for your HDMI devices, and youll be all set. JavaScript is disabled. Can It Support Both?! But you can rollback the version if you dont want to wait. Mine was turning off using HDMI out 2 on my Denon. To connect your lighting system to the app, youll need to have the lights and the Hue Bridge installed in your house. Ver ms detalles. Save my name, email, and website in this browser for the next time I comment. On a Mac, the data folder is called the cache.. Your smartphones, iPads, laptops, and laptops can use with a connection that blinks out sometimes. Delete the Bluetooth connection saved on your phone for your Hue Sync HDMI box and then reset it. I bought a Hue Play Lightstrip that I mounted to the back of the monitor, and added a Hue Sync Box. No, * Image on the television? In a press release around yesterdays update Signify writes: The Philips Hue Play HDMI Sync Box now also reacts to common infrared TV remotes or the Logitech Harmony universal remote control. I was redirected to the regular Philips Hue app for this, however my light is not being displayed and I cannot proceed configuration. In other words, double click on the highlighted folder and then delete the contents of this folder (but do not delete the actual folder called huesync): If youre on a Mac, the process is a little different: Your PC or Mac based Hue Sync app will use your homes internet network to speak to your Hue Bridge (it will not use ZigBee): In other words, if your PC or Mac has a weak WiFi signal, it might struggle to properly sync the lights nearby because some of the commands between your computer and the Hue Bridge might fail to get through. With the continuous improvement of hardware and technology, the Hue sync App is also constantly upgrading. While your sources such as a DVD player, an Apple TV, a console, a cable box, or something else can hook up to the four inputs. Press J to jump to the feed. Similar to the previous one, this one is also easy to solve. You also can seek help from theirTwitter. Improved the Hue sync box's ability to detect black bars on screen, enhancing generated light scripts Various CEC improvements August 20, 2020 Software version 1.5.3 Introduced native support for Harmony remotes Introduced a Wi-Fi status screen in the Hue Sync mobile app Improved letterboxing detection Improved automatic updates This software allows the lighting system to react to the media youre playing on your computer or phone. Great article. *When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. Press and hold the BIND button (located on the left side of the console) and the EJECT button (located on the front of the console), and then press the Xbox button on the console. The Hue Sync Box is meant to be a hub for HDMI devices and, as some users are reporting, it really needs to be one. Press and hold the power button on the Hue sync box. It has a power port (and an included power supply) along with four HDMI ports that are designed to accommodate . Do Smart Plugs Catch Fire? I will list some issues to see if you have had them. 1 Home Entertainment Tech Resource. No, but lights will sync, *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz) Apple TV ALSO IDENTIFIES FREQUENCIES FOR DOLBY VISION ABOVE 30HZ, that my Tv doesn't support (40hz, 50hz, 60hz). I dont have either of those options visible in my Apple TV settings when Im told that I should. If you refresh the page, you will see an extra page enabled for the JowiHue plugin, Hue Sync box. Additionally, software problems are typically more common and may require several steps to fix. However, it just supports 60Hz inputs currently. There is a power socket on the back, an HDMI output, a microUSB port, and four HDMI inputs. This is a very troublesome problem. Lots of users have reported that they have various issues with the Hue Sync Box. Few companies will be willing to gamble on new products, especially for technical products, which means that many unpredictable problems will occur. The cause of these issues could be errors during an update that arent fixed by further patches, problems with the apps coding, or just one of those seemingly arbitrary computer bugs that perplex even the most well-intentioned systems. Hue Sync is split into 2 products including the Hue Sync App and the Philips Hue Sync box. Tristan Perry is a software developer who is passionate about tech gadgets, DIY and housing. Tristan also has an academic background (in Math & Computer Science), and so he enjoys digging into the technical ways that smart home devices work. The Hue Sync Box features Hue connectivity and four HDMI ports on the back of the device. You can find some HueSync folders in your User\AppData folder (within both Roaming and Local subfolders) and delete them. We and our partners use cookies to Store and/or access information on a device. Select your Wi-Fi network and tap Connect. Rollback the version of the Hue Sync App. The images are in Dutch and have not much meaning other then . If the new update is crashing your app or causing it to lose its sync all the time, just uninstall and reinstall the previous version. (Brightness Comparison), Philips Hue Motion Sensor Light Information (Green, Red, and Orange), 6 Ways to Fix Eufy Doorbell SYNC Button Not Working, Philips Hue Smart Plug: Everything You Need To Know. It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and color ambiance bulbs). If the AP is the reason that causes the connection issues, so how to fix it? So you should consider a couple of things like your WiFi connection. For that reason, you should always make sure that the WiFi signal reaching the system is strong. 1-800-MY-APPLE, or, Sales and The Philips Hue app is the most comprehensive way to control, organize, and customize your Philips Hue lights and accessories. Sonos Arc, Apple TV 4K and Dolby Atmos/Vision Setup. I've talked to Philips with no success and with LG (who told me that the issue is not with the TV). If Apple TV is connected directly to our TV (Sony XR75X90J) we can view Dolby Vision content. can only use Firestick if I plug it in when needed as it appears as always on so can't change to other input. Funny thing is that on option 3 apple TV is giving the options (that don't work obviously) for Dolby Vision 40,50 and 60hz, Aug 21, 2020 3:10 PM in response to ShYnNoK. The system is composed of two standalone units, which are an app and a physical box. A: Answer. Got it as a gift in December, and have been using it ever since. This is because more users prefer the app over the box. So, whats causing users to report connection issue after connection issue? Double-click the HueSync folder to open it, then delete all the contents inside that folder, but dont remove the original folder itself. I am using it daily here and like it a lot. Im a software developer whose interested in gadgets, homes and DIY, so I have loved seeing smart homes (and home automation) become increasingly popular over the years. Looks so much better and tidier. I have no problems with any other device . Yes but lights won't sync, *Connected to port 2 or 4 on phillips Hue? When the connection is confirmed, tap Search . I decided to record the issues on video, and what you see here are all within one day.I tried troubleshooting by:- Removing and reconnecting all HDMI cables from the Sync Box and all my devices (Apple TV, Chromecast, and PS4 Pro)- Making sure the HDMI cables aren't strained or twisted too much by the source- Upgrading HDMI cables between my devices to the Sync Box to AmazonBasics High-Speed 6 ft ones#philips #hue #syncbox #hdmi These are devices that boost the range and performance of your Wi-Fi router. They both sample video and audio output to your monitor and have your Hue lights react accordingly. By adding the element of synchronized lights to your movie-watching, gaming, and music-listening experiences, the free app will offer a new level of immersion when you enjoy your entertainment. As a result, its helpful to keep the old installer files on your computer such as in a specific folder called Hue Sync Apps. A forum where Apple customers help each other with their products. This will show you a folder full of data for all of your apps. Hold the option key to show the Library folder. Not only that, but itll also walk you through the steps needed to resolve and fix them easily. Luckily, this problem is solved by removing the corrupted data that the app has stored on your computer or phone. I found that many users have connection issues with their Hue Bridge. If youve never heard of the Philips Hue Sync, let me give you a brief introduction. Solution: Connect the Hue Sync Box to a Less Cluttered Singal The easiest solution to this problem is to reduce the congestion in the WiFi signal, which is usually common among 2.4 GHz connections and access points. This is the case when your Hue Sync Box is connected into a third device that then connects into your TV or monitor. I mostly stuck to movies when I just had the play bars and a normal strip, but with the gradient strip I use it for TV more often too now. If I rebooted the Sync box the signal would be detected for 20 seconds or so before dropping off. Setting the input device (Roku) to 1080p resolution makes the system work. Both the new app and the new physical device have some issues that users are currently working out. However, the challenge here is to properly diagnose the problem, especially if its a technical problem. So have you ever felt like you want to step into the world of your favorite video game? I will tell you some methods to fix it. Optional: Pair a TV remote to the Hue sync box. Yes I tried to update the hue sync box, I've used two different cables: Rocketfish - 1.5' 4K UltraHD/HDR In-Wall Rated HDMI Cable, https://www.bestbuy.com/site/rocketfish-1-5-4k-ultrahd-hdr-in-wall-rated-hdmi-cable-black/2059068.p?skuId=2059068, Belkin UltraHD High Speed 4K HDMI Cable (This one is even Dolby vision compatible - it says in the box), https://www.apple.com/shop/product/HLL52ZM/A/belkin-ultrahd-high-speed-4k-hdmi-cable-2m?fnode=d7d175e7afc411c7a0bea76ae78a0dbdc97c9a683570658022046b4213d190dec5c598964ed48a250e5b84a1438fe741f47e3d4f5f40eb02a6c3a6509ffadf2c53ec23a59571111d5b54e664fa731a648fcaa98b3c56133bc14d2645f6881e84. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I thought only ports 2 and 4 were confirmed as having the greater bandwidth? The Philips Hue Sync Box is a great way to make your TV content more immersive if you pair it with your existing Philips Hue lights or the Philips Hue Gradient Lightstrip. To solve the problem, consider removing and reinstalling the same version again. Philips Hue seems to correct sync issues for the majority of users pretty quickly, but the specifics of every system come into play. Apple TV 4K only sends the standard 4K, in setup 4K dolby vision isnt an option. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. The Hue Sync app is a relatively new product and like most new tech comes with its own host of problems. 4K does not work, yet. Can Philips Hue Control Other Bulbs or Normal Lights. When one is found, tap. Use the Hue Sync mobile app to set your sync box to come on automatically or even switch input modes when it detects that your connected HDMI device powers on. Philips Hue Verified account @tweethue. It gives the info to apple tv, which is saying that my tv is capable even with dolby vision on 50hz, 60hz. James - a self-confessed nerd - has owned smart home equipment for close to a decade, and he loves communicating the best ways of setting them up and resolving the various bugs and issues that you'll no doubt come across! 5. Make sure that your mobile device is connected to the same Wi-Fi network as your Hue Bridge. What I've tried: new sync box with Apple TV 4k (reset the Apple TV) and Xbox One S no signal detected; two different sets of cables that worked before new high speed; no signal detected a Roku 4k plugged directly into the box; no signal detected. My TV will recognize dolby vision if apple TV is connected directly to it, but when I connect it to a hue sync box that is connected to my LG TV the do;by vision shows as active on the apple tv, but my LG TV doesn't show as active HDR is being recognized though Has anyone have the same issue? You may have an access point or two within your home if you like to use smart home devices. You are using an out of date browser. Go hands-free with voice Just a case of waiting for some offers with Black Friday looming. You do not have to change the optical cable. It should display a wide range of software and apps installed on your device. When the connection is confirmed, tap Search. Turn off 5ghz WiFi as it is just a short range connection (15 feet) and install the sync box and turn on the 5ghz WiFi. Who knows? This app allows you to do a lot of fun things, it is for both Mac and PC users. Very happy!! I turned off the HDMI inactive for 20 min setting and this stopped it. Read more. Name the HDMI inputs. I personally think that how the app stores data during updates cause the Hue Sync app connection problems. If you are unsure about installation, refer to the manual that came with your Hue sync box.