Butler Service - Norwegian Cruise Line - Cruise Critic Community I will call him. The Havens spaces are luxurious, but they are also meant to have a homey feel, so that guests can relax in a quiet and serene space onboard. The concierge desk enables guests and travel agents to book shore excursions and make reservations for dining, entertainment and the spa. Whenever I check into a cabin with butler service, the first thing I ask is: Does this ship have bitter lemon and can you fill my minifridge with it? They are generally salaried employees and depending on the line may have a salary of between $2,500-$4,000 per month with tips adding to that number considerably. Name of lounge: The Haven Lounge. Related: 11 extra charges on cruise ships that will drive you nuts and what to do about them. This may be something that is a difference between European standards and American. In theory, a host agency is not liable to clients of a sub-IC for their acts or omissions. Butler service is an integral part of your experience when staying in one of the MSC Cruises Yacht Club suites on ships like MSC Seashore. The "Royal Genie" is part butler, part concierge, and is only available to guests booked in a Star Suite on one of the line's 24 ships. Oceania Cruises sends its butlers to the Guild of Professional English Butlers. Started June 21, 2021, By 5 big changes you should know about coming to Norwegian Cruise Line in 2023, Comparing Norwegian Cruise Line sailings to Alaska in 2023, 17 kinds of cruises you didnt know Norwegian Cruise Lines offered, Norwegian gives inside look at Prima cruise ship christening, I lived on a cruise ship for 100 days, here's why cruise travel is still the best way to study abroad, Cruise travel insurance and why you need it. Your Royal Genie will arrange for a special celebration just for you. Handy when away from your cabin to call cabin mates or order services. It was a great pick-me-up and once our butler figured out we weren't one for canapes or gummy bears (which took about one day), we lived well! Discover the worldin comforton Viking ocean cruises to Scandinavia, Mediterranean, Asia, Australia, the Americas or around https://www.travelweekly.com/Cruise-Travel/NCL-introduces-concierge-service-for-top-guests. We enjoy eating in the restaurants more than we would the room. You can book a Concierge-level cabin to unlock access to the ship's concierge team or you can book a suite and get treated to concierge service and an in-cabin butler. Each butler serving that special VIP area of the ship received formal training at the International Institutes of Modern Butlers. Each suite guest is assigned a personal butler who will take care of their every need, from drawing their bath for a relaxing soak after a long day, to pressing their tuxedos for dinner or helping them into their formal gowns. A, This is a question than I hear many first time cruisers ask but luckily we've never had. We were on a very port intensive itinerary with our two kids. Dine together as your butler serves a meal from our special Suite menu. Next morning I could hobble so was able to go to the restaurant albeit slowly. The last two times I laid, it out what and when I wanted - perfect - no disappointments - it is a great three part system. They will give you a personal one time briefing about the ship and where to find the facilities and how things operate. This butler serves all of The Haven guests, and is more like a suite-wide concierge than a personal in-suite butler. Bliss Collection by Norwegian pillow-top mattress on stateroom beds. Your daughter's Quinceaera is a special event in life. As youre sailing out of port, sipping on a glass of bubbly and snacking on todays treat you start thinking about what lies ahead for the evening. Another thought concierge is a joke because the restaurants are the only thing they do and if you don't make a reservation before you leave you eat in your room. The Haven is usually located at the front of the Norwegian Cruise Line ships, and guests will often times be able to experience the same view that the ships captain possesses from many of The Haven spaces. On the other hand, without a butler, once onboard you can call the concierge or visit the suite lounge and introduce yourself. Available to suite guests, the butler will also handle shoe shining, dry cleaning and bring coffee. Then watch the moonlight dance on the waves from your private terrace. Similarly, a butler may go into your room and set up a vase of flowers or a display of cookies, he (or she) isn't there to clean. Celebrate your arrival on board with a complimentary bottle of champagne or sparkling wine and let the stress of the real world float away. The current welcome offer on this card is quite lucrative. As each course came out the butler delivered it to the room. Fancy enjoying breakfast while taking in a sunrise over the ocean? Double balcony is offered on Norwegian Dawn. Guests booked into any Owners Suite or Deluxe Owners Suite receive three bottles of liquor from a special menu, along with unlimited mixers, sodas and bottled still and sparkling water. Rather, guests sailing in the Haven have exclusive access to dining within a speciality restaurant when it is closed to other guests with a menu similar to Haven Restaurants on other vessels. What it takes to get concierge lounge access on a cruise ship That's exactly the case with the Amex Platinum card. Let's take a deeper look with these two examples. one night we stayed in to watch one and ordered pizza. We asked about 4 times for special treats as we were having visitors. Butlers will deliver fancy canapes, like foie gras terrine and crab legs, and upgraded turn-down amenities, such as a chocolate box. We had decided last minute we wanted to do one of the specialty restaurants, the only times open were late. Priority when making specialty dining reservations and entertainment onboard. I have had two on NCL (Spirit), they can be fantastic. Additionally, the typical cruise passenger that enjoys butler service is in a completely different financial category than the family of five packed into an inside cabin looking for every opportunity to save a buck. Sparkling wine, bottled water, and fruit on embarkation day (available to 2-Bedroom Villa, Courtyard Penthouse, Spa Suite, and Penthouse stateroom guests). Each butler serving that special VIP area of the ship received formal training at the International Institutes of Modern Butlers. Luxury line Silversea offers butler service in every single suite on its ships -- regardless of category. It is not uncommon to tip $300, $500, or even more if you are actively using butler services and they are providing extrodinary service. The quality of a butler can vary but cruise lines put great emphasis on training so passengers are usually wowed by the service they receive. However, suite guests even in the very premium Pinacle Suites on that line do not offer butler service the same way as the brands listed above do. Onboard, you'll find a concierge at The Retreat, the special VIP areas of the ship -- indoor lounge and sun deck -- where only Concierge-level and suite passengers are allowed. The butler basically takes care of your personal needs food and beverages (in cabin coffee maker) - the cabin, You will also have the services of the ships Concierge to arrange ease in getting on and off the ship; dining. Butler service is most commonly found on small ship luxury cruise ships such as Regent and Silversea. Norwegian Cruise Line launched a concierge desk exclusively for guests with reservations in the lines top accommodations, the Haven by Norwegian. One of the most highly sought after experiences, Silversea has perfected the art of luxury at sea with its butler service. The Sundeck has a hot tub, plenty of lounge day beds, and a private bar for guests of The Haven. We offer cruise news, tips, and deals to help make your choice to cruise the west coast an easy one! 6,694 sq. After the party, they will clean your suite while you enjoy the ship. Guests can contact The Haven concierge before arriving and let them know of any specific preferences and desires, this will ensure that guests assigned butler will know just how to care for their Haven passengers. He said "Let me bring dinner to you" and I was glad of the offer. I may also ask for chocolate delivered to my cabin each evening. Everything You Need to Know About the Haven on Norwegian Prima So just curiousThanks again!!! While some folks expect a level of service that is like what they have at home with a butler, personal chef, driver and other staff, for others this is an opportunity to splurge. Case in point: Norwegian Cruise Line offers butler service in The Haven suites. I think I'm right in saying that doesn't include a butler. Learn more. Upstairs is an outdoor sundeck with padded loungers and clamshell seating. In exchange for the annual fee, you'll unlock access to the Amex Membership Rewards program that let you access airline and hotel transfer partners, along with new lifestyle and travel credits. This means that Haven guests will be able to skip any lines that may occur onboard when disembarking at destinations while sailing on the cruise and maximize their time in ports. Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. The state was in the spotlight recently when it hosted the annual Gala Riviera Nayarit & Puerto Vallarta. Being a guest of The Haven with Norwegian Cruise Line means personalized service. Similarly, they can't make the ships stay in port longer or travel faster to the next destination. second time, the couple in front of us had a problem with THEIR cards (they had been on a B2B) so they, we and half the suite guests behind us all got left behind. We used the butler very little outside his duties, most of which could easily have been done by the room steward. I think I used my night butler more with night room service etc. Concierge services: A concierge is on hand during the day to help make onboard dining reservations, book shore excursions and spa appointments, and answer questions about ports. Think of The Haven as a "ship within a ship" -- A space that brings about a whole new sense of luxury for guests wishing to sail with NCL in style. By the time the muster drill is over, your Butler has paid a visit and youll return to the suite to find your first delivery of daily treats. You can book a Concierge-level cabin to unlock . Now, lets take a look at what its like to enjoy Butler and Concierge Service onboard Norwegian Cruise Line ships. They keep a log of how often the day and night butlers are used. An aft-facing suite would include a butler/concierge. Is Disney Cruise Line concierge level worth it? Available on: Norwegian Escape, Norwegian Getaway, Norwegian Breakaway, Norwegian Bliss, and Norwegian Epic. Check out each port from your private balcony. While this is not a true pro-active butler service, it is a major step above a loyalty lounge concierge. Passengers booked in The Haven have access to their very own pool and sundeck area, exclusive to guests of The Haven. Part of that service comes with even more perks if you sail in The Haven and Suites. Butler service: A blissful perk on high-end cruises - Cruiseable This suite includes a large bedroom, luxury bathroom, and separate living and dining room areas. Some of The Haven staterooms are not actually located inside The Haven complex, some are located in other areas of the ship, however all guests staying in a stateroom designated as part of The Haven will have access to all of the exclusive Haven venues and amenities. Your butler will also serve your meals on your private verandah, offer you a choice of luxury bath accessories and discuss your dining preferences with the ship's chef. What's the difference between a cruise ship concierge and butler? The high annual fee is only worth it if youre taking full advantage of the cards benefits. I'm glad you wrote this as nicely as you did, I'm currently on the dawn and ti be honest the suite life was not the dream I thought mostly for what you just said. This suite type includes the ultimate spa stateroom experience with a king-sized bed, hot tub in-room, oversized waterfall shower with multiple body spray jets, unique spa decor, and is located near the Mandara Spa and Fitness Center for easy access. Concierge Job Phoenix Arizona USA,Real Estate/Property Sometimes it's worth a large investment to reap the benefits of a great credit card. Enjoy the amazing views together on your large, private balcony. Log in 1-866-234-73501-855-577-94891-877-288-30371-877-288-30371-877-474-2969 11-Reasons to Cruise to Alaska this Summer | NCL Travel Blog 14-Day Authentic Alaska - Northbound Cruisetour | Norwegian Cruise Line 14-Day Authentic Alaska - Southbound Cruisetour | Deck Plans | Norwegian Cruise Line This service is generally at specific times, so be sure to inquire with your Concierge if your sailing has any tender ports. Are drinks packages worth the price? Ship and Suite Orientation. The Haven has plenty of space for guests to lounge and relax. What they can do though is virtually everything in between. Personally, we are happy to go on our own when they let you.