Read About More Class Action Lawsuits & Class Action Settlements: document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); No I never purchased anything from StubHub, HOWEVER I worked for them for a very short time, their shady business dealings was very unnerving to me as well as I read this lawsuit they are in total violation of the court order I worked for them during the merging of viagogo and stubhub that took place In May of this year our emails went from stubhubcorp to @viagogo.com to @stubhub.com 3 emails in 3 weeks it was awful I called them out on their fan protect guarantee as well as arguing why we were trainined in april and May to NOT give refunds to customers instead DO NOT OFFER REFUNDS and I have documentation fo the training it stated on every learning module and it stated that we were NOT to give refunds under any circumstances UNLESS the customer gave pushback they have now taken their 120% refund bs back down to 100 but dont tell the customer unless asked but anyway I was called into a meeiting put on paid suspension which I stayed on for a month then was terminated due to the outcome of the investigation what investigationi? Thank you, you have successfully subscribed to our newsletter! Buyers: We'll add a credit worth 120% of the total amount you paid for the impacted event to your StubHub Wallet. Prior to the COVID-19 coronavirus pandemic, StubHubs FanProtect Guarantee told customers that You will be refunded if the event is cancelled and is not rescheduled., Following the COVID-19 coronavirus outrbeak, many StubHub customers have reported that the company refuses to stand by the FanProtect Guarantee, which required refunding customers for cancelled events. Less than two weeks later, StubHub amended its policy. 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By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. The case seeks both monetary damages to compensate the defendants customers whove been deprived of refunds and punitive damages suitable to deter billion-dollar corporations like StubHub from exploiting the fog of a global crisis to enrich themselves at the expense of eventgoers. The first person I spoke with said that the tickets had been sent. StubHub, however, continues to charge third-party resellers credit cards for the money owed to customers via refunds yet has kept the funds for itself, the suit says. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months," Cassidy wrote. I was hung up on by 2 separate representatives and was promised a call back from a supervisor from a 3rd representative and luckily I didn't hold my breath, because I would be deadnobody ever called back. Steve Lopez represents consumers, employees, and whistleblowers harmed by corporate misconduct. The 11-page ruling denied both, finding that StubHub failed to carry its burdens while expressing exasperation that years after this case was filed, it remains mired in litigation regarding the pleadings.. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. Id like my money back! 12/29/2022. StubHub is the origin source of the transaction. One man is reportedly suing the ticket resale company StubHub for $5 million in a class-action lawsuit. According toBillboard,Matthew McMillan filed the lawsuit in U.S. District Court in Wisconsin on April 2. StubHub settles with US Attorneys General over its COVID refunds policy StubHub Settles Multi-State Lawsuit Over COVID Refund - TicketNews The suit alleges that StubHub should have provided refunds to its customers after they complained to the company. The company originally intended to give customers a StubHub credit for a future event rather than a cash refund. To sum up, they said there was nothing they could do and seemed to take absolutely no responsibility, blaming the seller, despite their entire business being based on brokering third party tickets. Top Class A majority of the purchase price for every ticket sold on the companys website is paid out to a third-party seller, the suit reads, and in the event of a cancellation, that money should go back to the buyer. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. Amy has built a reputation in the plaintiffs bar for delivering results and justice to consumers and sexual assault survivors in class action and mass tort litigation. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, Report: StubHub Caves on Fan Refund Demands After 15 Months, will now be able to obtain a cash refund from the company, StubHub was sued in a class action over the policy change, purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. In that lawsuit, it was claimed that StubHub's pre-COVID policy was to offer cash refunds to anyone who bought tickets from resellers on the secondary ticketing platform to a show that was then . Solved: adele show refund - StubHub Community StubHub also challenged the plaintiffs standing for failing to plead that they relied on misrepresentation about the ticket sellers refund policy in their state statutory claims. The settlement will also end a multi-state investigation into StubHubs alleged refusal to provide customers with refunds for cancelled events, reports Law360. All Rights Reserved. They were processing refunds for canceled events just like they previously did but then changed their policy. The company has also failed to honor its FanProtect Guarantee, which required customers to sign a contract with the site. When I punched this ticket, they had already charged nearly a $100 fee, and now, because of all the confusion, they charged me another $500, all of these added up are more expensive than my original ticket. The value of a Class Members award depends in part upon the number of persons who participate in the Settlement and will differ depending on whether the Class Member elects to receive cash or a credit. StubHub calls for MLB refund lawsuit to be sent to arbitration - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. THEIR GUARANTEES ARE A LIE. Well start sending you the news you need delivered straight to you. 1:12. If I could give zero stars I would. Your email address will not be published. Unsubscribe easily. It also asked for a reinstatement of the pre-March 20 refund policy. Despite the alleged deception, the company's policies did not reflect the actual . Until the event id canceled (not postponed) they won't give a refund. Ive been trying to get my money back for 2.5 years with no luck! Mobile app: Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like. McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. Buy and sell your Punk Rock Bowling and Music Festival concert tickets today. Class action complaints are a matter of public record, and our objective on this website is merely to share the information in these legal documents in an easily digestible way. Show was cancelled on 12/29/21 the day of the show. Come to find I was charged $300 from my bank account. Gender Discrimination against Transgender and Nonbinary People. Lia Sophia Class Action Lawsuit Settlement, LG V10 Class Action Lawsuit Settlement Offer, Tristar Products Lawsuit How to Avoid the Scam, Class Action Lawsuit Against Transamerica Universal Life Insurance, Class Action Lawsuit Lifelock Reducing Your Court Costs. I was offered alternative tickets. Its policies are not just designed to protect consumers. StubHub Class Action Settlement to Provide Credits For Tickets Bear in mind that the information in this blog post summarizes the allegations put forth in the following legal complaint. The suit also calls for a return of customer trust. I heard they were being sued, so was just waiting for any information on recovery of my money plus the interest that accumulated on my credit card. However, it will likely face a significant amount of litigation. My husband and I bought concert tickets as a Christmas present to each other. If you would prefer a cash refund, simply . Class Counsel is Named in COVID-19 MDL Against StubHub - Expert Institute StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Fan rewards: Save my name, email, and website in this browser for the next time I comment. Spoke to StubHub three times in a span of 6 hours for tickets that were purchased as a gift and never transferred. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. According to the case, StubHubs FanProtect policy implicitly and explicitly promised that customers were to receive full refunds if an event was canceled. StunHub has to be the worst company in the history of companies for customer service. As the lawsuit describes it, StubHub for years used its FanProtect guarantee as a tool to get consumers to feel comfortable with paying substantial prices, often beyond face-value for event tickets on the companys secondary market. No refund bottom line. Linda Lam focuses her practice on representing consumers, small businesses, and employees in complex litigation. According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. Speaking to the broader business model of companies like StubHub, Vivid Seats and Gametime, the case places the blame for StubHubs inability to provide cash refunds in the face of mass event cancellations on its inherent shortage of operational cashflow. Terms and Conditions. No refund or voucher has been offered. In May this year, McMillan had purchased two tickets on StubHub but was denied a refund due to the NHL suspension. I lived in Ohio when I purchased the tickets but since then I moved to NYS, so I should be included as well. CEO Baker is just another crook collecting money he never earned. 24/7 customer support: 19. Rather than a simple courtesy, cash refunds were and remain contractual obligations between StubHub and customers such as the plaintiff, who the suit says bought two NHL tickets and received no refund from StubHub once the league suspended the remainder of its season. The company is accused of failing to resolve complaints from tens of thousands of customers. Deadline: May 17, 2022. StubHub doesn't offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. ADD ME PLEASE! It is the world's largest ticket marketplace. The reasoning is due to the financial impact form coronavirus. Your email address will not be published. StubHub denies any wrongdoing or liability. I purchased a pair of last minute tickets to Adele in Las Vegas on February 25/2023. I continue to get the runaround from them they dont give you all the information you need to request a cash refund you have to keep calling them back and when you do youre on the phone waiting for 2 to 3 hours waiting for somebody to pick up on the other end. status of any class action settlement claim. CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHub's method of displaying ticket fees charged to purchasers violated California consumer protection law. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . I was a part of this fiascoplease add me. According to a report in the New York Times, StubHub stated that handling refunds for the huge number of canceled concerts is simply not manageable. Per an interview quoted in Axios with StubHubs president Sukhinder Singh Cassidy, the company decided to put the risk on its customers: In normal times we would take the risk of giving refunds to buyers before recouping the same refund from the seller. Excluded from the Settlement Class are ticket purchases made using StubHubs app for mobile devices and tablets. The suit argues that the liabilities StubHub created for itself with its FanProtect cash refund guarantee, in the face of both coronavirus-related mass cancellations and the secondary ticket markets choice to pay ticket sellers before an event has even occurred, are of the companys own device and should in no way fall on consumers shoulders. Emily Walsh. We value your privacy. Through this action, we hope to provide people some small bit of relief during this uncertain time., Ticket scalping companies want government bailouts due to coronavirus, ticket resale sites began requesting corporate bailouts, doesnt have enough liquidity to honour these requests, Rocklahoma postpones 2020 festival due to coronavirus, Bunbury Festival 2020 canceled amid coronavirus pandemic, Imprisoning the Tiger King wont stop Netflix from dropping another episode. The case is still pending, but will be heard by a jury. I may or may not be able to make use of rescheduled games as in the Nets- Denver game. If you do not exclude yourself from the Settlement, you may object to the terms of the Settlement by submitting an objection to the Settlement Administrator. "Under its 'FanProtect Guarantee,' StubHub typically offered consumers full refunds of the purchase price and fees . As the pandemic clamped down on live events across the globe, most ticketing outfits had to make rapid changes to keep from being overwhelmed by the sudden stop to cash flow coupled with the cancellation of events. StubHub sued over COVID-19 change to its FanProtect guarantee scheme FAQ. I had to spend hours on the phone with StubHub just to get them to do their job. The Hollywood Reporter is a part of Penske Media Corporation. A founding partner at the firm, Eric has negotiated groundbreaking settlements that resulted in reforms to business practices, and have favorably shaped the laws impacting plaintiffs legal rights. The next day, I received a $500 charge. The court overrode that objection, citing allegations that the plaintiffs relied on and were misled by the companys prior representations that they would receive a cash refund for canceled events. StubHub calls for MLB refund lawsuit to be sent to arbitration Instead of instituting responsible financial transaction policies, (StubHub) made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was cancelled and they could not promptly collect from sellers.". At the time of this writing, nothing has been proven in court. StubHub Shuffles Legal Group Amid Listing Talk, Litigation (1) Reports suggest that StubHub Inc. has agreed to enter into a settlement agreement and pay around $9.5 million to its customers in different states across the United States after it allegedly did not refund its clients' tickets after event cancellations caused by COVID-19 (Coronavirus disease-2019). StubHub did agree to offer cash refunds to some customers in the US and Canada that bought tickets prior to March 25, 2020, but those that purchased tickets thereafter have been given credit for canceled events. The company blamed the difficulty of recouping from sellers during the pandemic. Entertainment industries have seen every event canceled or postponed for a foreseeable future. Matthew McMillan accuses the ticket resale company of breach of contract and negligent misrepresentation, among other claims. He canceled his concert due to Covid and I am still waiting for my cash refund from StubHub. The NHLs suspension caused a spike in the number of e-tickets sold. Do You Have to Pay Taxes on Lawsuit Settlement Money? StubHub Dodges Class Action Lawsuit Demanding Refunds Over Vouchers The federal court ruling in the case is a consent judgment between the parties. A federal class-action lawsuit against StubHub has been filed by Matthew McMillan. According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. Call 1-866-788-2482 to speak to a customer service representative from StubHub. settlement administrator or your attorney for any updates regarding Dumping promised refunds for expiring coupons during the time of greatest financial suffering in recent history is cruel and wrong, Coulson tellsBillboard. Future games will have me eating my tickets or selling at an extreme loss, as no options have been offered other than kick rocks if I dont want to jeopardize my health. The plaintiffs are attempting to get the money back from StubHub by seeking a class-action ruling. For more information about reviews on ConsumerAffairs.com please visit our Get buying tips about Ticket Websites delivered to your inbox. Four proposed class action lawsuits against StubHub over its apparent refusal to issue refunds for tickets to events canceled amid the COVID-19 pandemic have been consolidated into a multidistrict litigation(MDL), a legal mechanism through which individual cases filed in different federal courts are brought together before one court to save time, money and resources. Their customer service is useless and brain dead. They don't ensure you get your tickets, the sales reps Mathew and Larisss yell at you and just don't speak, the guarantee is ** as I was offered nose bleed seats in the 300s when I purchased in the 100s. However, you've agreed to the terms and conditions of Stubhubs sale policy. Adam Silver had to get the Christmas bonanza in- fans be damned. AG Racine Announces Settlement With StubHub Over - Washington, D.C. If the show is rescheudled your tickets are good for the new date and you can either attend the show or sell the tickets. Lied to me and stole from me. StubHub said I had to wait 7 days after the show took place to get my money. As a convenience to buyers, acting as an intermediary, weve historically made the decision to refund them for canceled events before collecting money from the sellers. Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. They never followed up. Add me too please! Punk Rock Bowling and Music Festival Tickets - StubHub Unsubscribe easily. The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. I bought 2 tickets to a concert in SC that was cancelled. According to the complaint, such was the case until the coronavirus pandemic became the new reality. Click. The company has yet to comment on the lawsuit. Get the latest news on COVID-19 delivered to you. Print. Report: StubHub Caves on Fan Refund Demands After 15 Months - TicketNews Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. Please add me I lost roughly $600. According to the filing, McMillan purchased two tickets to an NHL game in early March. StubHub, an event ticket re-seller, told him the company couldn't issue a refund, only a credit towards a future event. Singh says the reasoning is the financial impact from coronavirus. Moreover, the company will be forced to refund its customers. Subscribe for full access to The Hollywood Reporter. I found out they listed under a wrong account. The lawsuit seeks monetary damages and restitution remedies to make up for the mistreatment. The users allege breach of contract and violations of various California consumer protection statutes. In last weeks opinion, Judge Gilliam once again determined that StubHub failed to produce evidence showing that the plaintiffs assented to the arbitration agreement when they purchased tickets on the app. He has prosecuted a variety of consumer protection and complex employment cases. Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? Paul Sawers / VentureBeat . I am still awaiting a refund for a Nets game postponed in December. Joining Ohio in today's settlement were the offices of the attorneys general in Arizona, Arkansas, Colorado, Indiana . Now I am left a dissatisfied customer without tickets and trying to buy last minute tickets that are even MORE expensive than what I had paid for. If the other driver has minimum liability coverage, can I still sue them? As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. The Settlement Class includes all persons who purchased at least one ticket from StubHub while in California using the StubHub website or mobile website from September 1, 2015 to September 1, 2019. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . Easy sales process: Add me I had cancelled tickets in Arizona last year. Fans Still Struggling To Get Refunds From Ticket Re-Seller StubHub For StubHub is a scam and a fraud. StubHub Settles For More Than $9.5 Million With Customers Denied Cash If the Court gives final approval to the Settlement, StubHub will provide for each Class Member who properly and timely completes and submits a Claim Form a choice of cash or a credit to use for a future StubHub ticket purchase. Yes I have two events canceled from Covid that I did not get a refund. | Please add me I have communication and documentation to prove stub hub is just keeping my money. Matt McMillan filed the lawsuit in federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some . McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation.