Staff were non empathetic and unhelpful following the incident. This company (Harlands) has been on watchdog for their immoral, and illegal practice, but they still try and extort money they are not entitled to by intimidation. Numerous times iv had to call and email to find out what what's going on with my refund to be told NOTHING!! It does seem that there are other members who have also not been refunded. Completely recommend this gym for any women that are looking for a great gym for good value for money. I signed up back in August, waiting absolutely ages for it to open. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. Not only was this man always on his phone during his shift but he would then stay behind with his mates chatting to them whilst they trained to the full midnight close. Verification can help ensure real people write reviews about real companies. Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 13 The trouble is they use crooks to process their member's payments. beyond me , they have sullied their name. Generally excellent facilties and equipment though can be a bit busy at times. The only reason this gym has members is bcz its ladies only gym and they are taking this for granted now. It said I should hear back within 48 hours. The lady on the reception named Nina mostly seen in the day time is extremely unwelcoming and rude with most of the members especially with the ones who cover, the management either needs to train her properly or find a more welcoming staff or gym will keep losing members. The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. TruGym - Chatham , Kent BranchI stop using the Gym since April 2018 due to relocation , I never got around to cancel my membership. Im going to have To cancel direct debit. I came to the gym yesterday in the evening and I asked about the timetable and the classes as I am new to the gym. The equipment is good and I find that any issues raised were dealt with quickly and professionaly. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. This hasn't happened and all attempts to contact them regarding this is being ignored. I contacted them several times by phone and email, to no avail, so eventually paid 5 for duplicate bank statements to prove the removal of my money and went to the gym to sort it out. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 4 of 14 This hasn't happened and all attempts to contact them regarding this is being ignored. Find out how we combat fake reviews. The showers always break down the toilet doors are broken and one of the toilets leaned to the side. !Poor service. I find the booking system for classes difficult to work out which is why I havent booked any yet. not enough space for stretching n exercise. Great gym, always really clean. I booked a class and turned up- my first ever time there, only to be told I got it wrongI have a confirmation email for the correct time and date that I arrived onturns out they had cancelled or moved the session - nice of someone to let me know. No on-duty lifeguard (is this actually legal!!!). Companies can ask for reviews via automatic invitations. The clocking in via app system never works so there is often a long cue to get in whilst the staff have to enter everyone manually. I am still waiting for a refund and the information about the instructors.. However, I want to note a couple of points.1) On a Saturday morning at 9.00am, the aerobics studio is too hot. I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. Good luck TruGym you are going to need it! The lessons are good when its not Ramadam or Eid because if they don't have enough members for the class it gets cancelled which I feel it is unfair to the people who are not muslim . Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. Fuming to be honest. Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. Worst customer service ever have not had one reply to my messages or calls!! So after this poor attitude we asked how much it is to try the gym out, it is a whopping 16 which is way too expensive to attract new customers.The staff also don't really have a clue about what they are doing. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. They now refuse to refund monies taken. Join the 263 people who've already contributed. Needs airing conditioning throughout the gym. It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. Good gym but would be a lot better with a pool for people to enjoy an early morning dip or even casual swimming after a hard session. If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! Top gym with great facilities and friendly staff that are always willing to provide support and advice. woodland hills market owner; warframe norg brain without bait; firefighter class a uniform pin placement. | Read 101-120 Reviews out of 262 It has been three weeks and no one has been in touch. Totally disgusted with the service offered with no thought or effort of building a customer relationship. I use both the free weights, machines and also classes. why is jason ritter in a wheelchair Lots of the equipment is shabby and in need of replacement and faults arent always identified by staff. Absolutely shocking customer service. Stockton branch- good value and friendly staff but the steam room has been out of order for weeks and no sign of it getting fixed. Your experience matters. My feed back is that if I could train at another gym early in the morning I would. Find out how we combat fake reviews. We'll then contact Harlands on your behalf to get this resolved. Billie, Ada, Abs and Stephanie have always been adaptive in their classes and either challenged me further, allowed me to adapt or continue workouts as well as provided hints and tips for certain areas. I've asked for head office details and the staff tell me they don't know it. After I produced the evidence that I collected about the instructor, the gym have eventually cancelled the contract. The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. because of this I was able to cancel my contract. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Stevenage trugym shut over night without an email to customers, they just put up a post up on facebook. Having moved from another club where I paid more than double the price and much later opening times and had to give 3 months notice to leave - although there was a pool - thought Id try. Howev after a month or so the member of staff who was working till midnight decided it was a good idea to consistently kick everyone out at half 11. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 14 TruGym Reviews 268 Poor 2.2 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 2.2 total 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant MD Mr Darren Noble 28 reviews GB 3 Jun 2021 Hello guys so I've just been to nosy Don't trust the staff at face value. Find out how we combat fake reviews. ?TruGym this is unlawful and action is being taken. This was a friendly gym in Boston Lincolnshire. Consistently fail to keep to their own opening and closing times. But I suppose you get what you pay for. The management are useless and very unfriendly. Required fields are marked *. The room upstairs has old rusty floorboards and a disgusting air con system that is black covered in dust and dirt. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I have paid for a year's membership through GymFlex and have no idea how to get my money back. With an attitude like this it will surely be closing down soon. So far, an excellent option for a gym considering the membership prices are cheap. This gym is great! They DO NOT reply to any emails or answer their phone number but they write to you weekly claiming that you haven't replied to their previous letter and they add MORE charges and threaten legal action. Fantastic facilities. Date of experience: 10 November 2022. Always clean but sometimes have to ask for blue roll on weekends bit slow to get machines fixed but theres always an alternative.. the lass that works there weekday afternoons is an excellent example of how gym staff should be, always fills you with motivation and always full of beans (Marie) . Read Customer Service Reviews of trugym.co.uk | 3 of 14 - Trustpilot You can never get a response from customer service. Ive been at this gym for nearly 2 years. TruGym Complaints | TruGym #Fail Awful!!! Seems like nothing is ever cleaned. I was asked if Id like to suspend or cancel my membership. we were never told about it and there are no signs of cctv anywhere to warn us. They charge you 20 every time you miss a payment and you cant cancel it you have to pay the full contract. 2023 Trustpilot, Inc. All rights reserved. The gym has alwaysbeen very untidy, with buckets everywhere to catch leaks from the ceiling, and the pool has alwaysfelt like a iceplunge bath, we actually couldn'tuse the pool from October last year until this month as it was so cold and all the staff ever said was "the boilers broke" yet the jacuzzi was warm, when i asked them to explain how this was possible, i just got looked at like i was from a different planet. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. They closed them for new drainage, but there are still issues with some not having locks that work or hooks.Also, there is broken and damaged equipment that has not be sorted for some time now.Never see staff either.This is why they are so cheap, but they have some good classes, although you have to check each week as it does not seem to be consistent, Staff not so friendly And poor knowledge Dont approach to see if you are ok to offer better techniques. 0 star! I've recommend TruGym to so many friends and colleagues as well as tried numerous classes and found that I've enjoyed/challenged myself in each one. 3 weeks later and no contact from the Manager at Trugym (despite me ringing 5 TIMES and leaving messages to return my calls) I went back to the gym, only to be informed, by the manager, that he knew nothing about it, had never received my bank statements so assumed they were lost, and claimed he had not received any emails! Bring back Les Mills Body Combat please! Here are 8 tips for writing great reviews. The classes are great, but tend to be morning or tea/time evening, and not much early afternoon when I'm free.Overall I'm very happy with trugym! I have returned to the gym since the classes started up again, I am happy with the distancing and cleanliness however the standards of the classes are poor, normally they are run by independent trainers but in the move to save money they are run by existing staff. The staff, although minimal, are friendly and helpful. We use dedicated people and clever technology to safeguard our platform. A relaxing atmosphere also with the benefits of the jacuzzi and sauna. typical!!!! Be proactive by paying attention to the customer's needs and offering help or recommendations . trugym customer service. I used to be with DW you in Huddersfield then true gym took it over. Joined over a year ago, Didn't know that if you choose for 12 months membership its continues without warning to charge you automatically after 12months is up, small print is always lost out on and how many times does someone remember to read that in a year, to not know they continue to charge even after 12 months. Same as below - Trugym Bromley closed and didnt refund the lost membership. Absolutely Disgusting service their staff misdirecte you and then they go and say we didnt say anything, ridiculous service also very rude . The company needs shutting down. Hopefully it goes without saying that if you join this gym you run a very real risk of losing your money. Already too busy at peak times and recruiting for new members at local university.AC is not good enough during Summer months. Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk WARNING Do not go to this gymThis gym has cameras ladies who attend this gym A warning to let you know that there are cameras all over the gymWhich are watched 24/7 by men and women while you are exercising from there phone app and office I have witnessed Maintenance men go in to the office were the screen of the cameras are They can watch you while you are uncovered Especially those ladies who cover there bodies and wear abayas and niqabs Disgrace-full Kirsty is useless she wont help you shes never fore fills her role as a manager As shes never there We wasnt even told there will be cameras As a customer you have a right to know there will be cameras LADIES CANCEL YOUR MEMBERSHIPS. But no way to resolve it. | Read 41-60 Reviews out of 241 I got nothing. I cancelled my membership, now I owe them 82 pound some how, they need to sort out their cancellation policy. And the price is ok.Over all not impressed with the gym at all. Graham. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. I DO NOT RECOMMEND. Cancelled after one year membership. Firstly, thank you for reporting this to us. I feel management from headquarters need to look into it as a lot of people at the Luton gym are unhappy. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! !Poor service. So far, after over 20 written requests, the gym and its director Parm Singh refuse to tell me if any of the instructors are actually up to date - which they are required to do by Les Mills UK. Hi,There are no induction classes for new joiners on weekends. Read Customer Service Reviews of trugym.co.uk | 5 of 14 - Trustpilot How many stars would you give TruGym? The facilities are fantastic and the variety of classes included in the price makes it well worth the money. Trugym is just at the level that suits me. We use dedicated people and clever technology to safeguard our platform. Join the 248 people who've already contributed. 4/ Told on joining in November I could freeze my membership free of charge for the summer. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I posted on twitter but was never provided with a response, when I finally got fed up I requested a refund due to the terrible customer service that I had received. If you are looking for fluffy towels and a 5 star experience this is not your place. This happened on several occasions making me again not really want to use the pool and steam room. good equipment and friendly staff, Showers out of action for nearly two weeks was a little disappointing, but I understand that maintenance is important The gym itself is great and run by very friendly staff.. keep up the good work, This is a good gym, with friendly helpful staff. We use dedicated people and clever technology to safeguard our platform. Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. Dreadful management of memberships Id avoid this company and invest elsewhere! Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. Good luck getting them to answer the phone. Anyone can write a Trustpilot review. Companies can ask for reviews via automatic invitations. Your experience matters. Lied about helping me reinstate a deleted direct debit so that I would end up having to pay an admin fee on top. Here are some useful contact details for the head office and director Mr Parmjit (Parm) Singh: Customer Services (direct debit):c.service@harlandsgroup.co.uk, Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk, Facebook Community: https://www.facebook.com/trugymfail, Your email address will not be published. The floor is never cleaned properly and the water dispenser has mild on it. managed very well had a compliant and it was rectified very effectively, beautiful pool and spa 5 stars would recommend (tru gym huddersfield). TWO WEEKS go by and nothing. Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. Our 2022 Transparency . In the meantime, they have been taking money out of my account. They dont tell you that though so youre surprised with a hefty bill and then told you have to pay it. Many thanks, I've been going to the gym in Luton for few months , staff is rude and not helpful at all, even thou it's a women only gym they will allow men to walk in with a minute notice after complaining i've been ignored and treated rudely.Cancelled my membership and direct debit has been still taking off my account every month.Customer service hard to contact still fighting for refund and stopping the direct debit .Terrible experience, Have been going to this gym before it was called fitness first and this so called company took it over . Joined the gym, but after a few visits I realised that it wasn't as good as I had hoped, the kit was very worn and in some cases bits were missing, the staff were ok, the atmosphere wasn't as good as some other Gyms I had been to. Your experience matters. We take reports like this very seriously and I can assure you that we will be conducting a full investigation into the matter.Thanks, The truGym Team, Rubbish customer service. TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! Setting up Induction classes on weekends gives chances for working women to cope upRegards,Bhavana. How many stars would you give TruGym? TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 13 We also ensure all reviews are published without moderation. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 13 of 13 Waste of money. Ash showed me around when i started and explained each machine and how it would benefit me, he is always willing to give a good service and always rises the spirits when i feel like im about to give up! We use dedicated people and clever technology to safeguard our platform. Staff beyond rude ! why would you not notify any body ? The most important rule in providing excellent customer service is to be friendly. Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. I email head office never got a reply. Your experience matters. TruGym Knowingly Breaks the Law Under the Consumer Rights Act If you buy goods that are faulty or pay for a service that isn't fulfilled you are entitled to a refund. Absolute disgrace of a place rude obese staff. I choose at this time to cancel our memberships and truGym continued to take money from my account. Companies can ask for reviews via automatic invitations. The response by the manager was delayed and unprofessional. It would also be good to have some hit classes in the morning at 6. My branch shut down down and I never received a membership refund. Highly recommended. Plus side, plenty of cardio equipment. I then get an email in May saying I would be charged 14 per month. ?TruGym this is unlawful and action is being taken. I will probably be ending my membership soon and going to a cheaper competitor.Sauna and steam room is really nice, it's a shame the equipment is old and dirty. When it comes to growing a business, reputation is everything. The Pump was supposed to be run by a girl who no longer works in the gym but according to the booking form she is still there for next weeks session. I joined truGym last week in Maidstone. Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. There were a lot of guys when we went waiting outside. A certain number of members have little respect for their club or for other members but there arent enough staff to encourage increased respect. Literally just paid for a day pass as the website said they were still open at stevenage. It wasn't until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had 'Permanently Closed'. kept it quiet from staff aswell ! Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October).