BLINKINGRED-An error occured or the attempted connection failed. Below are the status LED behaviors you'll see when the modem is installing a firmware update: BLINKINGAMBER/WHITE-Manual firmware upgrade in progress (you are running afirmware updatethrough the modem's settings interface), BLINKINGAMBER/GREEN-Automatic firmware upgrade in progress (the network prompted an update, typically runs in the middle of the night). My Android, Apple and Linux devices work fine, both with internet and wireless connections. TheC4000 seriesmodem/WiFi router comes in two models, each with different specifications. So my question is, can I can send this new modem back and get my money back? You can test this by plugging in another electrical device, and/or try another outlet. This can often resolve a connection issue. 11-22-2021 02:00 PM. Look for an email with your order confirmation details and an order status tracking link. found on earlier modems. 3. CenturyLink C4000LG DSL Router 4K Streaming SEALED in white Box Open Box. Picked up right where the old one left off. Up and running within a half hour. If you did not receive filters, please chat with us. Create an account to follow your favorite communities and start taking part in conversations. Check to make sure the green cord is firmly plugged in to the wall jack and into the DSL port on the mod, If the main LED or DSL status light on your C4000 exhibits different behavior, or indicates a problem based on the guides above, then. Page 8 3. Plug other end of phone cable into the your home phone line. Axon C4000BG * C4000LG * C4000XG * Zyxel C4000BZ * C4000LZ. After plugging in your modem, it may takeup to15 minutesforthe equipmentto install updates and establish a connection with the network. I accessed the built-in web panel, and the modem indicated that it's connecting both to DSL and the internet, but I cannot access the internet at all. See the detailed instructions and diagrams below. Learn what the flickering lights on the front of your CenturyLink C4000 modem mean, and how to troubleshoot related problems with your connection. 217. Use the, This means a connection failure has occurred. Try this: Only the C4000BG and LG/LZ models have a DSL light. Personalize the Wi-Fi2. Your line should be activated no later than 7 p.m. on your start date. The main screen will appear. 2 offers from $138.97. This may happen for one of these reasons: If the DSL light remains red after checking the cords and trying all available jacks, you will need tochatwith a service agent to get help. If the main LED or DSL status light on your C4000 exhibits different behavior, or indicates a problem based on the guides above, thenthere may be an issue with the network or with your equipment. Leading the next generation of Wi-Fi, the C4000BG Wi-Fi 6 xDSL Router is powered by the industry's latest Wi-Fi Certified 6 802.11 standard that is up to 3x faster than the previous AC generation of WiFi, with additional data capacities in a dense environment to handle current and future home networks. . Once the light is green, you're connected to the internet and you can get online! Or,right-click the link, select"copy link address", thenpaste the linkinto a new browser tab. The reset button will reboot the modem if held in for less then 10 seconds. Or,right-click the link, select"copy link address", thenpaste the linkinto a new browser tab. Find helpful customer reviews and review ratings for C4000LG CenturyLink Modem by GreenWave (Renewed) . WiFi 6is the next generation in-home WiFi technology, designed for the ever-increasing demand of connected homes and gigabit connections. Axon C4000BG modem/router for 10, 20, or 40Mbps. Axon C4000BG * C4000LG * C4000XG * Zyxel C4000BZ * C4000LZ. The particular jack you are using isn't hooked up or is faulty. |Privacy preference center WiFi 6 technology with dual-band 2.4 GHz and 5 GHz 802.11ax. Fast and strong wifi signal. Have you purchased a new Axon (Greenwave)Axon (Greenwave) C4000orZyxel C4000series modem from Brightspeed and are putting the service together on your own? First, your modem will arrive in the mail on or before the date your service is scheduled to start. If the automatic connection is not successful, check your connections and restart the Device. The C4000LG has the same specifications as theZyxel C4000LZ. . Service blocking. Click 'Apply' to save changes. All Rights Reserved. Just follow the QuickConnect instructions when you get to step 4. For more information, please see our We suggest using the Brightspeed Internet app on your iOS or Android device to complete modem setup. In-home speeds may differ based on router setup, devices and other factors. The C4000BG has the same specifications as theZyxel C4000BZ. Don't forget to Subscribe us to get instant notifications of all future uploads! Enjoying my content? Firmwareis the software programmed into your modem that makes it run. If you have more than one phone jack in the house, connect the modem to a different one and try the setup process again. Setting up new service? Residential | Small Business| Enterprise| 2023 CenturyLink. If you are using a tablet or newer laptop, you may not have an Ethernet port on your device. It may sound obvious, but if none of the lights are coming on, it most often means something isn't fully plugged in. This means your modem is connected to our network and the line is active. Make sure the power cord is fully and firmly plugged in on both ends: into the power port on the modem and into the wall outlet. Look for an email with your order confirmation details and an. But the function is basically the same. Single LED status light. WiFi Protected Setup (WPS)is an easy way to connect devices to your WiFi network. All Rights Reserved. Please note that a phone jack is required to set up CenturyLink internet service in your home. This can depend on the age of your home. If it is Red, please contact CenturyLink No Ethernet port? Try rebooting the modem. After plugging in your modem, it may take, See step-by-step instructions for using QuickConnect, After completing the setup steps in the app or through the QuickConnect site, check the color of the, If the light is amber/orange, this means the setup process is not yet complete or you have not yet accepted the user agreement. If you don't have a jack, chat with us to have one installed. Dynamic QoS: Prioritizes data through the router for smoother streaming. Option 2:Open a browser on your computer and go to http://connect.brightspeed.com(not"https"). . The status light ring may change colors repeatedly as it goes through the initialinstallation process. Wireless security settings. It also comes with vectoring, which provides for increased performance and range. Modem Features: 80%. If the DSL light remains red after checking the cords and trying all available jacks, you will need to, After plugging in your modem, it may take, After completing the setup steps in the app or through the QuickConnect site, check the color of the, If the light is amber/orange, this means the setup process is not yet complete or you have not yet accepted the user agreement. and our As part of the upgrade, I was sold a new modem which is supposed to be the C4000LG. Related Items. Buy The Greenwave C4000LG Modem. Detailed steps are here: https://www . I told him yes and he told me it is complete trash and I'd . And I can't - Answered by a verified Network Technician . Works great, easy setup. Thesingle status lightring on the front of the C4000 looks different from older modem models with separate lights for Internet, DSL, Ethernet, WiFi, etc. . Click Apply to finish the configuration. After completing the setup steps in the app or through the QuickConnect site, check the color of thelight ringon the front of the modem to verify its connection status. Features of the C4000 (All versions) Secure WiFi compatible. WiFi extenders:If you have a C4000 modem and would like to boost your signal, we recommend ordering a compatible WiFi extender on our Accessories Marketplace. Try this: Only the C4000BG and LG/LZ models have a DSL light. We no longer support this browser. Compared to WiFi 5, it delivers: About Lumen | About CenturyLink | Careers |Investor Relations |Newsroom |Legal | Legal Notices | Privacy Notice | Tariffs |Customers with Disabilities | Site Map|Cookie Settings |CenturyLink in Your Area | CenturyLink.net |Quantum Fiber in Your Area |White/Yellow Pages |Centurylink Retailer Follow the steps to complete the installation process using QuickConnect. While the C4000 initially boots up, it willblink bluewhile it is looking for the Brightspeed network. What is the second port on the back . This can be either because the service hasn't been activated yet, you're using an inactive jack, or there's an issue with the modem's authentication process. Up to 3 Gbps Speed - 600+2400 Mbps with 2-stream connectivity. So I called and got a fantastic tech out here, and found out the problem was not at my house, but down the street. 4.7 out of 5 stars based on 30 product ratings (30 . 2017-04-24 02:55 PM. Click the quick setup icon to configure the device's Internet access . If you don't have a jack, chat with us to have one installed. Under WAN Settings, enable "Transparent Bridging" and set the "Transport Mode" to "Tagged-201". The remaining setup will depend on your installation method (using the My CenturyLink app or the QuickConnect site) and how quickly you go through the steps. C4000LG CenturyLink. This may happen for one of these reasons: The CenturyLink network hasn't yet been activated at your address. Yes I know it's a WIFI6 modem, but wifi 5 has been a lot more stable for my purposes and needs. Residential | Small Business| Enterprise| 2023 CenturyLink. This single status light replaces the multiple lights (Ethernet, Internet, WAN, etc.) Use a DSL splitter to plug a phone and a modem into one wall jack. Chat with customer service to get a technician to install a whole-home filter on the line outside your home (there is an installation fee for this.) 2023 Brightspeed. Find many great new & used options and get the best deals for CenturyLink Greenwave C4000LG DSL Modem Router at the best online prices at eBay! The user manual indicates all ports should be functional, so i would guess either the PC lan port or the cable are having issues. 2023 Brightspeed. Troubleshooting tip:If the lightblinks blue,check to make sure the green DSL cord is firmly plugged in to both the modem and the wall jack. The app makes installing your modem a snap, and is also a great way to manage all your CenturyLink services. Standards-based WiFi WPA3 security. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. This article describes how to configure your internet connection using any C4000 router or modem. Find contact options in the Support tab of the app, or by. We suggest using theMy CenturyLink appon your iOS or Android device to complete modem setup. . Single LED status light. The particular jack you are using isn't hooked up or is faulty. Choose a spot with good air circulation that doesn't get hot, as excessive heat can cause electronics to perform poorly. Editorial Score. C4000LG CenturyLink Modem by GreenWave by Video introduce the latest products youtube channel. The C4000BG has the same specifications as theZyxel C4000BZ. 5 Gigabit ports (1 WAN + 4 LAN) Smart Connect - Intelligently selects the fastest WiFi band for every device connection. Features of the C4000 (All versions) Secure WiFi compatible. Donotinstall a filter between the modem and the wall jack. Try plugging the green cord into a different jack. While the C4000 initially boots up, it willblink bluewhile it is looking for the CenturyLink network. Free shipping for many products! Greenwave C4000BG * C4000LG * C4000XG * Zyxel C4000LZ. After completing the syncing and setup process, the LED color will change to indicate the connection status: TheC4000BG/BZand LG/LZmodelsalso have one or two DSL status lights beneath the ports on the back side, as seen in the photo. Try the tower modem setup page instead. Cookie Notice Click the quick setup icon to configure the device's Internet access 4. I setup my Belkin Router and at completion it said "Success you are now connected!", however the light in front is still amber colored when it should be green, . 423 0 obj <> endobj All Rights Reserved. SSID is the name that will show up on your devices in the list of wireless networks (may have two for dual-band modem/routers) Key/Wireless Password is the password you will enter on your devices to connect securely to your network; These default settings can also be customized in the modem settings or through the app Note:If you have cordless phones, you only need to install a filter on the phone base that plugs in to the wall jack; no filters are needed on the cordless units that only plug into an electrical outlet. You may receive a notification earlier in the day to let you know that your service . Try thetower modem setuppageinstead. Either move it to the room where it will get . Do not use the reset button unless instructed by a support representative. Highlight Features \u0026 Reviews! The LED ring in the center of the C4000LG will light up green upon full internet access. Works with these Brightspeed internet services: Note:Listed speeds reflect the maximum download speed the technology can deliver onBrightspeed services. endstream endobj 424 0 obj <. Have you ordered new internet service or a newAxon (Greenwave) C4000or Zyxel C4000series modem from CenturyLink, and are setting up the service yourself? Dynamic QoS: Prioritizes data through the router for smoother streaming. 9.4. You will only meet with utter futility. These are essential to make sure you get the best phone and internet connection. Once it turns green, you can try pressing it again to connect. We've created a series of self-help and install videos to empower you to quickly get connected. Plug phone cable (green) into the C4000LG. The C4000 series modem/WiFi router comes in two models, each with different specifications.The one you use will depend on the type of internet service you have. This means a connection failure has occurred. Below are the status light behaviors you'll see when the modem is connecting (also called pairing or syncing) with a wireless device through WPS: BLINKINGGREEN- Searching for a device and attempting to connect. If the light is amber/orange, this means the setup process is not yet complete or you have not yet accepted the user agreement. So I hooked up my old modem, and thank goodness my old modem works just fine. I'm making this post in hopes of it maybe getting seen by someone at century link that can further investigate the firmware issues and address them. People who viewed this item also viewed. Page 9 5. Have you ordered new internet service or a new, First, your modem will arrive in the mail on or before the date your service is scheduled to start. While the C4000 initially boots up, it willblink bluewhile it is looking for the CenturyLink network. We no longer support this browser. oFywR@Rmr3xpMtuc2zOT|Qs&!^UE~di #(xNcws@[".^qWf7(l461\D J\+;/jRz\z=|!#Ga:aQ|ik Internet Strength: 90%. Find a central location in your house, avoiding closets or other closed-off areas to ensure that all devices in your home get a strong wireless signal from the router. Please try another jack orchat with usfor further help. Below are some of the most common questions and issues that customers ask as they install a modem. I then went through the 3-step setup for this new modem, but was never able to finish step 3.
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